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They have been very helpful in trying to get the newest Bundler Builder app to be as effective as it can especially before for the holidays. They let us know if our requests are something that they can help improve on their app or if they are limited by Shopify parameters.
Hey there Made In Washington and team!
Thank you for your kind and detailed review of our app! We’re thrilled to hear that you're enjoying BundleBuilder and appreciate the hard work we put in to support you.
If you have any questions or need assistance, please don’t hesitate to reach out. Thank you for choosing BundleBuilder!
This app works but what is even more amazing is the customer service - I never really write reviews but the service was so awesome, I just had to take the time to comment. I spoke with Zach and not only was he helpful, he went ahead and did the changes for me. Thanks guys. Great app.
Hey there Berry & Brine team!
Thank you so much for sharing the amazing experience you had with Zach! He's a wonderful and helpful person, we're really proud to have him on our team.
If you need any help or have additional questions, please don't hesitate to reach out to us!
I typically don’t leave negative reviews, as I recognize the impact they can have on small businesses. However, I believe it's important to share my experience. I reached out several times for assistance with technical issues that have hindered my ability to use the app for over five months. The only resolution offered was a $30 credit, which covers just one month. I hope that by sharing this, other small businesses can be aware of potential challenges and avoid the loss of time and resources that I encountered.
Thank you for taking the time to post this review. We see these as an opportunity to learn and grow. It is worth noting that the technical issues you mentioned were not caused by BundleBuilder. We took time to demonstrate this clearly during our many interactions with you, and you confirmed that you understood.
In fact, we went out of our way to help, including offering free development services to help you find a workaround for these issues that were not related to our app. We also credited you $30 because we empathized with your plight, not because you were owed compensation, and we took care to explain that clearly as well, which you acknowledged.
To be honest, I am very disappointed to see this review, because we tried our best to be transparent and set clear expectations throughout our engagement with you, and I don't believe we've received the same in return. But I do hope you manage to resolve the problems on your store, and I truly wish you and your business all the best going forward.
Hannes Bez | Director of Customer Experience
Super fast and helpful customer service team!
Hi Greenify Co. and team!
Thank you so much for the wonderful review! We're glad that you received prompt support from our team. They'll surely be hyped to see you feedback!
If you need help with anything else, you know where to reach us!
The guys couldn’t have been more helpful during our set up. Any small issues were resolved straight away and we’re really looking forward to using bundle builder on our store
Hey there Lylehill Farm and team!
The team had a wonderful time help you out! We're glad that we were able to fix everything during set up. We will continue to work on improving your experience.
Please feel free to reach out to us again if you need any help. Thank you for choosing Bundle Builder!
I've been a customer of Shopify for years with several businesses. This is the best box builder, gift builder app. I had a couple of questions about it and Bunny is awesome with support. Patient, kind and funny. When you are stressing about your website the last thing you want is rude customer support.
I am going to use this app for my other business, as well. If you have a question, don't hesitate to reach out. They are really good.
Hey there Weirdoughs team!
Thank you so much for your kind and helpful feedback. Bunny had a great time helping you out! We're glad that you received the support you needed, we'll make sure that he's recognized for an excellent job!
If you need help with anything else, you know where to reach us!
Incredible support! And the app has been a game-changer for my website. Very impressed. It has a couple of tiny glitches but I am sure they will be worked out in the future.
Hey Belle Box and team!
Thank you so much for sharing the amazing experience you had with our support team! They work hard to provide excellent support and we're glad to receive your kind feedback.
If you need help with anything else, you know where to reach us!
We have been using this app for nearly two years, and it has proven to be a reliable and valuable asset to our business. The support team—Lauralynn, Rafael, Bunny, Myam, and Arcealito—has been exceptional, consistently providing quick and effective responses to any issues we've encountered. Their dedication to building a great product and helping their clients succeed is evident.
The back-office interface is user-friendly and offers a range of customization options, allowing us to provide a tailored service for our clients. I highly recommend giving this app a try. Special thanks to Lauralynn for her responsiveness and assistance in getting the most out of the app.
Hi Tom,
Thank you so much! The fact that you've built your business around our app is an honor we take incredibly seriously. We aim to be excellent partners to you, and are so appreciative for your kind words.
Here's to continuing to support you and your fabulous business!
- Lauralynn
Support was super helpful in setting up our bundle! App is also really useful if you want to set up a bundle which has a fixed cost.
Hi there Collective Arts Brewing and team!
Thank you so much for your kind review! Your feedback helps small businesses like us and we really appreciate your support.
If you need help with anything else, you know where to reach us!
We've tried all of the bundle apps from the store and this is hands down the best value. It's probably has 90% functionality of all other apps with a reasonable pricing structure where you are not locked in paying for the revenue the app assisted to generate. It also has a ways to customize the experience which other apps mostly missing. Highly recommend.
Hi there FlightSimBuilder and team!
Thank you so much for taking the time to share your experience with our app! Your recommendation will surely take us a long way.
If you need any help, please feel free to reach out to our team. Thanks for choosing BundleBuilder!