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I recently had a less-than-stellar experience with Brand2Boom that I feel compelled to share. Initially, their team reached out to us at Pets Paradise, expressing enthusiasm about our products and suggesting that we would be a perfect fit for their marketplace by a representative named Mark. Motivated by their positive feedback, we invested several hours filling out detailed application forms and compiling the necessary information to join their platform.
Unfortunately, after all that effort, our application was abruptly denied by a representative named Angelica Santos. The reason provided was that they were only looking for pet brands, which was both confusing and frustrating given that we were explicitly invited to apply under the impression that our pet-focused products were exactly what they wanted.
Given this experience, we have decided to continue our partnership with Faire Marketplace, where we have had consistent success and support. We also feel it's important to inform our network within the industry about our experience, to caution them about the potential miscommunications when considering Brand2Boom for their businesses.
Moving forward, we will focus on collaborations and platforms that offer clear communication and value the contributions of their partners, ensuring a transparent and mutually beneficial relationship.
Hello - we apologize for any issues caused and certainly not our intention to cause confusion. Brandboom is more than a marketplace, and our core service provides B2B management for sales, orders, inventory, and more that you can use daily for your customers. From that perspective, we definitely think you would be a "fit" for the platform as we have a number of customers with similar products or categories as your brand, currently using our platform for this purpose.
In terms of a marketplace for finding you buyers, we are currently able to support Men's, Women's, and Kids products, but are actively looking to help with other categories. I have an Account Manager reaching out to you regarding Pet products, as we are looking to support that in the near future.
Extremely dissasisfied. When it comes to customer service and support, Brandboom and Shopify do not communicate, and their terms are not in sync. I purchased the upgrade, only to quickly find out that the features didn't achieve what I needed them to. I immediately submitted a request for a refund. To Shopify it is a developer issue. To Brandboom it is a billing issue. Ive spent hours trying to get a resolution. If you're unsure of this product, try something else, as you may spend money only to find that it doesnt meet your needs. Add to it, the app wouldn't allow me to downgrade. I processed this once, and it didnt show up on the Brandboom side. It took more time with support, only for them to have to engage the downgrade from their side.
Edit: We'd like to thank you for the subsequent positive review you submitted through our customer surveys for our team's quick response in resolving the billing mishap!
Hello - we're sorry that the integration between Shopify and Brandboom didn't operate as you had hoped. Regarding the separate billing issue, simply uninstalling the Brandboom App would've triggered a pro-rata refund. We didn't see any of this activity logged on your Shopify account for some reason. Nevertheless, we've actioned a refund.