Webrex: SEO Optimizer & Schema

I’ve been using this app for a long time and overall it does a decent job. The core functionality works as expected and it has helped me improve my store’s SEO and structure over time.

However, I really dislike the UX practice of hiding important plan limitations and feature availability behind small hover tooltips. In my case, the information that certain options (like the extended breadcrumb features) are only available on a higher plan was not clearly visible in the interface. Because of this, I spent about three hours trying to implement a multi‑level breadcrumb navigation, assuming I was doing something wrong, when in reality the feature simply is not included in my plan and this is only revealed in a tiny hover tooltip.

It’s also important to note that this is not a “set it and forget it” SEO solution. In my case, Webrex was adding structured data fields that I already had in my theme (for example BRAND and similar attributes), which caused duplicate fields in Google’s Rich Results tests. I can still demonstrate these duplicates directly in Google’s testing tools. As a result, my SEO was actually hurt instead of improved, and I had to disable that part of the app.

For a tool that targets professional users, I would expect much clearer in‑app communication about which features are accessible on which plan, without relying on subtle hover hints, and more careful handling of structured data to avoid conflicts with existing theme implementations.

EDIT:
I appreciate the detailed response from the developer.

However, I need to clarify one key point: the organic growth they are referring to is not solely – or even primarily – the result of this app. During the same period, we have been working with an external SEO agency for more than three years, doing continuous, manual, on‑page and technical optimization. Attributing the full traffic increase to Webrex and its basic features is simply not accurate.
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I am frankly quite surprised to see Webrex presenting this growth as if it were mainly the outcome of their plugin. While I do believe the app has contributed something, its share in the overall results is much smaller than the long‑term, hands‑on SEO work done by our team and agency.

My original review describes my real experience: confusing UX with key limitations hidden in hover tooltips, and structured data conflicts in my specific setup (for example duplicate BRAND fields in Google Rich Results tests). I can still demonstrate these issues in Google’s own tools, and I stand by every word of the original review.

Right after I contacted support about the breadcrumb feature (and later posted this review), Webrex also offered me a separate “SEO package” for 299 USD, where they would analyse and optimise my store. The report they delivered (apparently generated with an AI tool) contained seriously distorted numbers – for example, it showed roughly 80% fewer products than we actually have. This does not inspire much confidence in the quality or accuracy of that service. I also do not feel comfortable with the fact that the app’s support team is trying to sell additional paid services outside of the official Shopify ecosystem in the same context where I, as a long‑term paying customer, simply asked about one confusing, plan‑locked feature.

So not only did I have to deal with duplicated structured data and confusing UX, I now also have to publicly correct statements that, in my opinion, misrepresent my case and over‑attribute our hard‑earned business results to this app. I find this overall approach quite unprofessional.

Webrex can be a useful add‑on to support day‑to‑day SEO work, but it is not a replacement for a professional SEO agency or ongoing manual optimization. Its role in our results is complementary, not central. Because of these latest interactions, we will be actively looking for an alternative app, and I am updating my rating from 3/5 to 2/5.

It's truly incredible, and the results are very positive. Our SEO practically skyrocketed in just one month. We also received a one-time SEO service and site speed optimization service. The results are amazing.

Arpan supported us throughout the entire process. I highly recommend them. Thank you so much

After several emails asking for a clean up script I have been blocked by Webrex. In the meantime, 10 left over pieces of script. A non-discussion response “there app is the best’. No follow up, no clean script.
This is certainly not recommendable.
Installed a different app, clearly updating and showing what it actually does, and support is really available, not just for selling extra features. Advice: do not touch the app, it is only interested in upselling, once done they leave you hanging.

Upgraded to Elite in the first week, standard schemes worked for some not for other products.
As with many other products from the ‘build for shopify’, Shopify support is referring back to the supplier of the app. Resulting in another downgrade of the review.