BUCKS Currency Converter PRO++

BUCKS Currency Converter PRO++

Değerlendirmeler (1.691)

Toplam puan
4,9
Puan düzeyi başına sayılar
  • Puanların %95 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %3 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %0 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 1 yıldıza sahip
2 Şubat 2021

Abysmal customer service. Virtually none. The responses that do arrive are very slow, not helpful, not followed up. So as long as things are working ok, then ok. But, it's not. First it was working with Shopify's multiple currencies and then apparently it was not. At first the prices showed USD and then they did not. At first the switch from the shop currency to chosen currency was fast, as claimed. Now it is very slow. No response from the app once again. It's been such a waste of time.

LeilaCools
Kanada
Uygulamayı kullanma süresi:3 ay
10 Ekim 2022

Customer service is the more incompetent that I have seen for a very long time, frankly, stop contradicting you! It's been for a week that I have bugs with their application, they tells me to do this and that but in the end nothing changes. After I am told things that are false! I hallucinate! Seems very good and kind at first but in the long run believe me that these are people who do not know what they are talking about. Don't waste your time.

Kizishop
Kanada
Uygulamayı kullanma süresi:13 gün
Helixo yanıt 12 Ekim 2022

Hi!

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

It seems that you misunderstood our response.

Yes! The currency is converted at your checkout page also.

It is because you have enabled Shopify multi-currency.

Unfortunately, as per Shopify policies apps are not allowed to convert currency at the checkout page.

https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency/setup

Hope this article can help you to understand well.

Also, regarding your initial query about rounding and conversion, as we've already told you, the conversions are handled by Shopify as multi-currency was enabled on your store.

That's why we told you to contact Shopify for better support.

Hope you understood.

I apologize again for the inconvenience. we take all reviews seriously and will use them in our continuous improvement efforts!

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

-Helixo Support Team

11 Kasım 2020

The prices for my products stated to raise by themselves when somebody was scrolling up and down the page.

UniqueWebShop
Belçika
Uygulamayı kullanma süresi:9 gün
5 Ocak 2024

terrible app. They can't convert decimals! If you have $20.5 as a price, they'lll only take $20. Absolute amateur software and horrible customer service too

drinksuperpowders
Lübnan
Uygulamayı kullanma süresi:6 gün
Helixo yanıt 8 Ocak 2024

Hello, as we have observed, you have enabled Shopify markets, where the conversions are managed by Shopify itself. In such instances, our app may have limitations specific to these scenarios.

For a more accurate and efficient resolution, we recommend reaching out directly to Shopify support, as they are equipped to provide dedicated assistance in cases where Shopify markets are enabled.

Concerning your experience with our customer service, we sincerely apologize for any shortcomings you encountered. It appears there might be a misunderstanding concerning the handling of conversions.
We acknowledge the importance of clear communication and want to assure you that we value your feedback. We will conduct an internal evaluation and implement improvements based on your insights.

Thank you for your understanding, and we look forward to the opportunity to make amends and improve your experience.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Tinu, Customer Support Lead at Helixo

4 Ekim 2021

The idea of the app is great but unfortunately the code of the app has a lot of work to be done to be great.
When the app is set up for the first time, the app looks great and is working very well. However as soon as something is changed in the settings and layout the app is integrating another layer.
The result is, that if you are making 10 adjustments you will have 10 layers and 10 shadows on your homepage.
Therefore I can't recommend this app

Wararak
Tayland
Uygulamayı kullanma süresi:1 gün
Helixo yanıt 8 Ekim 2021

Thank you for bringing this issue to light. This can be easily solved from our side.

But while checking with the customer support team, I was able to gather that you never contacted us regarding this issue. Also, upon seeing your review we had contacted you twice via email and once via the in-app chat, but there was no response from your side.

Please get back to us in case you still need help with this issue. We are more than happy to help you.

You can contact us via our in-app chat or at support@helixo.co.

- Sreeshankar, Customer Support Advocate

31 Ekim 2023

Messed up my sales. Converter did not auto change, showing the incorrect currency for different countries, even in US showing GBP. Had multiple people confirm they were also seeing this same problem. Buggy app.

Vurbz
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 18 saat
Helixo yanıt 2 Kasım 2023

I'm truly sorry to hear about that and to fully address these issues, we kindly request you to consider reinstalling the app. Rest assured, the customers won't be affected by any potential issues since we can check the issue by accessing only the preview theme. It would greatly assist us in pinpointing and resolving the problem.

Your willingness to collaborate with us in resolving this matter is highly appreciated. We are grateful for the time and effort spent sharing your thoughts with us. It's through feedback like yours that we can continually improve our app and enhance our services, and we're dedicated to resolving this issue promptly.
Thank you once again for allowing us to make things right. We look forward to serving you better and ensuring a more positive experience in the future.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo

3 Kasım 2024

hepaish
Mısır
Uygulamayı kullanma süresi:Yaklaşık 2 ay
8 Ocak 2025

Angel 'N' Anarchists
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 24 saat
Helixo yanıt 29 Ocak 2025

Summary: You reached out during our offline hours and were unable to receive immediate support. When we followed up, we unfortunately did not receive a response from you.

Dear,

I sincerely apologize for any inconvenience you may have experienced. We truly understand how important timely support is, and I regret that we weren’t available to assist you right away.

Our support team operates between 9:00 AM and 11:00 PM IST, and your initial request came in during our offline hours. As soon as we were back online, we reached out to gather more details to assist you further. However, it seems we did not receive a response.

We genuinely value your experience and would love the opportunity to resolve any issues you are facing. If you could kindly share the details with us, we will prioritize addressing your concerns as quickly as possible.

Thank you for your patience and for giving us the opportunity to assist you. Please let us know how you'd like to proceed—we're here to help.

Kind regards,

Tinu
Customer Support Lead at Helixo