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主图和SKU图都不能同步,还好意思每个月收200元.......
尊敬的用户,您好!感谢您对BuckyDrop的反馈与建议。对于因此给您带来的不便,我们深表歉意。
我们在收到您的反馈后,第一时间采取了以下措施:
【解决方案】
技术修复:我们的技术团队已积极排查,并在去年对接了新的Shopify商品接口。此次更新显著提升了相关功能的表现。
应急方案:如果后续使用中偶尔出现异常,我们可以手动为您进行同步处理。
【后续计划】
功能优化:我们将持续优化主图和SKU图的同步功能,以提升BuckyDrop的整体性能。
机制反馈:我们欢迎所有客户的反馈与建议,将及时采纳并报告改进进度。
体验提升:我们会持续优化界面、服务以及版本接口的更新迭代,以提升用户的使用体验。
再次感谢您的支持!如有任何疑问或进一步的反馈,欢迎随时与您的专属客户经理联系。
DELIVERY ISSUE
Dear Zaid,
Thank you for your feedback. We‘re really sorry for the delivery issue you’ve been experiencing.
Based on our previous communication, we understand that you would like to inquire about the shipping rules for your Shopify store. To clarify, BuckyDrop specializes in automated order processing and logistics once orders are received. While we sync order details in real-time, the management of Shopify store settings, including shipping rules, remains your responsibility.
To help resolve this issue quickly, please follow these steps:
1. Navigate to Shopify Admin > Settings > Shipping and delivery.
2. Configure your shipping zones and rates based on your specific regions.
3. Consider enabling "Free shipping" thresholds, as some of our merchants have found this to be an effective solution.
If you have any questions about the settings, our support team is available online to assist you.
Thank you for your understanding.
Best regards,
The BuckyDrop Team
very good service i love it all the time they are the best
垃圾,说的14天免费,试用,结果当天扣费?什么操作?????
尊敬的客户,感谢您的反馈。我们在收到您的反馈后为您处理了退款事宜。基于您和其他客户的反馈,我们优化了试用期规则。现在我们升级了试用期为无限期的“免费”版,您可以免费使用1000次的商品信息更新、30次的自动履单等功能。这样您在规划店铺之前有充足的时间体验我们的服务和功能。欢迎您和您的团队继续使用BuckyDrop,并分享您宝贵的意见!
I hope to add the function of importing products of Alipress, it is good and free, I will continue to use it and hope the renewal fee is cheaper. I hope to add the function of importing products of Alipress, it is good and free, I will continue to use it and hope the renewal fee is cheaper.
This app meets my need and it is what I'm looking for, very easy to use and it helps me find the products from Taobao, the customer service team is so helpful and attentive.
The UI is easy to use, with a large quality product selection and has a smart ordering system. To be honest, it helped me understand the process of drop-shipping easily.
Great company to work with who provide an excellent client manager with great English manner and a team of well trained logistics agents who work to order, fulfill and ship out goods. Unlike their competitors they even have the option to fully automate the purchasing -> handling -> sending altogether. Their app synchronizes seamlessly with Shopify and is an essential tool for my business!
It is easy to work with Ellie because she is resourceful, knowledgeable, and responsive.
She sources products quickly and provides efficient shipping options. Highly recommended!
Been using Bucky for almost 6 months now. Very professional support staff. If you are into the sourcing of products from Taobao, JDMall, 1688 (China version of Ali Baba) then Bucky may be the app you are looking for. They don't source products from Ali Baba and Ali Express which are platforms for international export. Instead, they go local where you can get the price at 20-40% cheaper. The problem with sourcing products meant for the local market although it is cheaper, the instruction manual tends to be in Mandarin and electronic products cater to the local voltage and power adapter. ( 110v -220v) But, that shouldn't put you off. The solution is, always check with the supplier and let them know the specs and they will be able to facilitate. If you don't, they will despatch the local ones by default to Bucky warehouse. Probably we got so used to the convenience of Aliexpress that we tend to overlook this nitty-gritty stuff. Also, they provide private sourcing, white-label, and an array of packaging with multiple shipping options to the rest of the world. Standard shipping time will take 5-15 days. Express service via DHL and UPS. Adding products to your store via Taobao and JDmall is brisk. Add the store's link to Bucky and import it to the store. You can also source products on your own to store in their warehouse but only for 30 days after which they will charge you like USD4 per SKU. There are other apps that provide this service but the level of professionalism how Bucky runs their service is truly an exception. Based on my 6 months with them, I trust them. The only issue is they don't have any warehouse in the U.S. or Europe and that's why I'm also using a second dropshipping platform. Just would like to highlight that these guys are professional and honest. Support service is immediate and they really take care of things. Each account will have a personal manager assigned. There is a learning curve in understanding the platform but you'll get the hang of it within a few hours. They will guide you every step of the way. English communication is 10/10. They do offer product inspection service which has been a life-saver. Depending on the level of the inspection that you require costing about 5-15 yen. Also, they have the "Test On" service for electronic products. You just don't know how valuable that service is. You can set the system to auto-reject and return back to the supplier if the product fails to meet expectations. The return fee is 5 yen. There are many automation features you can set to save you all the hassle. Payments and deductions are all done via their e-wallet which you can top up via Paypal.