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We were charged a week early due to notifying buddify of a services cancelation inquiry & never received any accommodation using the app.
We use Shopify as our payment service, so we do not directly charge our customers. Instead, Shopify collects Buddify charges along with your monthly Shopify invoice. You activated your subscription on July 18th and it was invoiced on August 12th along with your Shopify monthly fee, collected by Shopify. In fact, you were charged three weeks later than most other apps would have charged. While we're having difficulty pinpointing the issue, we understand that some customers might need to vent, and that's perfectly okay.
Support team is exceptional. Anytime I’ve had a question or needed assistance, their response has been quick and helpful. David, in particular, has gone above and beyond to ensure I get the most out of Buddify. Having a responsive and knowledgeable team behind the app really gives me confidence in using it daily.
'' Emma from the customer support team was very helpful when we had a minor issue. Great app and a great team.''
Hi Paannjtan,
Thank you so much for your amazing feedback! We’re delighted to hear that Emma was able to assist you effectively and that his answers were clear and helpful. It’s great to know you feel confident about your next steps!
If you have any further questions or need assistance in the future, feel free to reach out. We’re always here to help!
Awesome concept and an even better team! I'm really enjoying this app
Hi Loiticss,
Thank you so much for your kind words! We're thrilled to hear you're enjoying the app and that our team has made a positive impression. Your feedback means a lot to us, and we're here to support you every step of the way. If you ever have any questions or need assistance, feel free to reach out. We’re excited to continue helping you grow your business! 😊
The wholesale feature is a lifesaver! Buddify just makes it so easy.
Hi Divas Mart,
Thank you so much for your amazing feedback! We're thrilled to hear that you're loving the wholesale feature and that Buddify is making things easier for you. Our goal is to simplify the process and help your business thrive, so it’s great to know we’re hitting the mark. If you ever need any assistance, don't hesitate to reach out. We're here to help! 😊
''Many local suppliers and tons of products with discounts. All the way 5 stars.''
Hi HijKou,
Thank you for your fantastic review! We're so glad you're enjoying the variety of local suppliers and discounted products on Buddify. Your 5-star feedback means a lot to us, and we're committed to continuing to provide a great experience. If you ever need anything, don’t hesitate to reach out. Thanks again!
Nice products, would love more discounts though. At least the suppliers are local and reliable.
Solid app. The cross-selling feature is very useful for increasing sales.
Hi Daily Deals,
Thank you for your review! We're glad to hear that you're finding the cross-selling feature useful for boosting sales. It's great to know that Buddify is helping your store grow. If you need any support, we're here for you!
David from customer support has answered all my questions!
Setup has been easy. Still going through training to generate partnerships.