Hextom: Bulk Image Edit & SEO , 2 196 avaliações

Avaliação geral
4,8
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 10% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
1 de dezembro de 2022

I use this app to resize our very large png mockups to jpg. For our business this app is essential to increase our online store speed.

Fan Apparel
Estados Unidos
About 1 month usando a aplicação
14 de fevereiro de 2023

Hi I didn’t receive a total refund of $127.94 USD (19.99+24-22+49.99+13.99+13.99+13.99+13.99) as indicated in the transcript (see attachment via email).

I just want to let you know how much of a struggle this has been in the past month because of the incident (read below). I am still trying to fix the issues created by this and honestly am just disappointed. The refund would be greatly appreciated, but even at that, nothing can really compensate for the hours of work I have to redo to fix everything…

TLDR story: We're just disappointed and frustrated because not only did we spend $112 on this app, but all edits we made were lost. Basically, by “reverting” the photos, we were intending to undo a change (resize and minimize) because it was not the size we wanted, and eventually redo the resize and minimize in our intended size. That would have irreversible consequences, we had no idea!

It would have been helpful if the consequences had been in bright red in a disclaimer before it was made so simple.

So in a nutshell,
(1) We lost $127.94 ($19.99 + 24-22(August) + $49.99 (September) + $13.99 (October) + $13.99 (November) + $13.99 (December) +$13.99 (January)) - We lost all necessary edits that took several hours (we have over 500 products).
(2) *Recovering those losses will be our main objective.
(3) It's extremely nerve-wracking using the app and we’re worried about possibly losing anything if we do decide to revert. In light of our main objective, which is to *recover those losses, we would totally appreciate the refund, but in all sincerity, it is not helping us at this time.

Dane Fashion
Canadá
6 months usando a aplicação
Questão respondida por Hextom 25 de fevereiro de 2023

All the app charges have been refunded. Bulk editing can be efficient if done right. Or it can be damaging if done wrong. That's why we provide a way to revert a bulk update easily by clicking a button. And we always suggest to try with small amount of images first.

It terms of the cost of the app. It is really a fraction of what you would use photoshop or hire someone to do. Let alone the time it saves to have it done in our app. We are a business and we have cost. We cannot offer it dirt cheap or free in this business world. As our users are all business owners, we should understand this.

14 de março de 2023

IT IS A GOOD APP IT HELPS WITH SALES AND IT HAAS ALL THE RIGHT TOOLS ONE NEEDS TO BOOST HIS SALES I WOULD RECOMMEND IT TO SOMEONE ELSE

Intellar
África do Sul
About 1 month usando a aplicação
13 de junho de 2023

I uninstalled this app, yet am still getting charged $99.99 per month. Please refund us and stop charging us. I have contacted shopify directly to attempt to get our money back - it even confirms in the billing that it was uninstalled Hextom: Bulk Image Edit & SEO (Uninstalled) $99.99 Bulk Image Edit Enterprise: 2023-05-20 - 2023-06-19

Pharmarcie.com
Estados Unidos
9 months usando a aplicação
Questão respondida por Hextom 16 de junho de 2023

Hi,

I hope this message finds you well. I wanted to take a moment to address a matter regarding the billing process following the uninstallation of our app, and also share some positive news.

Firstly, I'd like to clarify that the last charge you observed on your bill occurs subsequent to the uninstallation of the app. You may have noticed that the app is labeled as "uninstalled," which serves as an indicator that your subscription has been canceled. It's important to note that this does not imply any ongoing charges after uninstallation. Rather, it signifies the final bill in the billing cycle. This practice is consistent across all apps that operate on a monthly fee structure, ensuring fairness and transparency for our valued users.

Now, I am delighted to inform you that we have taken proactive steps to enhance your experience. Although it may not have been explicitly mentioned earlier, we have gone ahead and issued a refund for the charge incurred between the dates of 2023-05-20 and 2023-06-19. We sincerely appreciate your continued support and wanted to demonstrate our commitment to your satisfaction.

Should you have any further questions or concerns, please don't hesitate to reach out to our dedicated support team. We are here to assist you in any way we can.

Thank you for your understanding, and we look forward to providing you with an exceptional app experience.

Warm regards,

Sophie

25 de janeiro de 2023

♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️Good and fast support and great application. Thank you...................

Haidy
Turquia
29 days usando a aplicação
26 de janeiro de 2023

Five Stars All The Way!!!... Five Stars All The Way!!!... Five Stars All The Way!!!... Five Stars All The Way!!!...

Geotrott
Estados Unidos
About 2 months usando a aplicação
22 de novembro de 2022

Uundværlig app! ⭐️ Virker til så mange forskellige ting og er et must-have til enhver shop med mange produkter.

Mulieres.dk
Dinamarca
Almost 2 years usando a aplicação
28 de fevereiro de 2023

Excellente app. Très pratique et fonctionne bien! Beaucoup d'options et le prix est bon. Je la recommande!

Women's Love Shop
Canadá
13 days usando a aplicação
28 de janeiro de 2023

Comme toutes les applications de cet éditeur, celui ci permet un gain de temps considérable pour les actions en masse sur les images.
SAV rapide et efficace.

Gingerlily Perles
França
2 months usando a aplicação
15 de maio de 2023

GOODGOODGOODGOODGOOD ,I LIKE SO MUSH!66666666666666666666666666666666666666666666666666666666666666666666666666666

alfauno
Itália
22 days usando a aplicação