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I took app off my account about 5 months ago and noticed I was still being charged. I originally cancelled it because it was confusing to use and it would miss a lot of products when I did get it to work. I didn't like the fact that it was so difficult to use, on top of that they keep charging me after I cancelled it.
Application and support to be avoided.
I used the paid version of the application to apply a discount on all the products in the store for the sales period. A discount from normal prices was scheduled on a certain date. After this date, a very large proportion of the products were still at sale prices, which is not normal.
I contacted support and was told "they've put all their teams on it and put it at the top of the list". Only to find that two days later the problem had not been solved, and no solution had been found. In their opinion, everything is normal, the change has been made, it must be an external application that has reset the sales on certain products. Are you serious? No other application was used, no changes were applied to products during the sale period.
Keep your money, it will save you a lot of time and money.
Hi,
I sincerely apologize for the inconvenience and poor experience you encountered while using our app. We deeply value your feedback, and I want to assure you that your concerns are of utmost importance to us.
At the moment, we are in the process of expanding our support team and implementing new processes to enhance our customer service. Unfortunately, it led to a delay in properly escalating your ticket within a reasonable time frame.
Your honest review will be used as a valuable learning experience for us to improve our services and ensure that similar issues do not arise in the future.
Thank you for bringing this matter to our attention.
Best regards,
Aaron @ Hextom Inc.
Doesn't work selecting more than one filter conditions. Tried multiple times, synced collections and everything.
Terrible company and app, I had issues with the app and I payed for upgrade but when I tried to use my app I was on free membership only and had no access to my upgrade, I contacted customer support twice and had no response. 2 weeks later still not response from them. Terrible customer service!
Great app. However this popup is annoying and forced me into leaving a review. 1 star. Happy? Hopefully no more popups.
Very expensive for an app to bulk edit. 10 USD for 10 tasks a month. There are other apps more affordable with unlimited actions.
YEA...uhmmm...i have like 30 task that do absolutely nothing but just sit there...not editing anything
You’re charging me $50/month and I’m not even using the app. It should be a pay per use model. Please let me know when this changes.
NOT WORTH THE COST FALSE ADVERTISING
This app charged me for the month 4.99$ to make ONLY 5 bulk edits,
then it now wants me to pay another 15$USD in order to get more bulk edits.
BUYER BEWARE, this is a new change it was NOT like this before
Cost of App is $4.99 + 14.99 = $20 USD a month if you want to do more than 5 bulk edits a month
I want a refund, going with another app
Not mobile friendly. Freezes. Screen starts to jump. Concept is right. Might be better on a pc computer