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Application and support to be avoided.
I used the paid version of the application to apply a discount on all the products in the store for the sales period. A discount from normal prices was scheduled on a certain date. After this date, a very large proportion of the products were still at sale prices, which is not normal.
I contacted support and was told "they've put all their teams on it and put it at the top of the list". Only to find that two days later the problem had not been solved, and no solution had been found. In their opinion, everything is normal, the change has been made, it must be an external application that has reset the sales on certain products. Are you serious? No other application was used, no changes were applied to products during the sale period.
Keep your money, it will save you a lot of time and money.
Hi,
I sincerely apologize for the inconvenience and poor experience you encountered while using our app. We deeply value your feedback, and I want to assure you that your concerns are of utmost importance to us.
At the moment, we are in the process of expanding our support team and implementing new processes to enhance our customer service. Unfortunately, it led to a delay in properly escalating your ticket within a reasonable time frame.
Your honest review will be used as a valuable learning experience for us to improve our services and ensure that similar issues do not arise in the future.
Thank you for bringing this matter to our attention.
Best regards,
Aaron @ Hextom Inc.
Great app. However this popup is annoying and forced me into leaving a review. 1 star. Happy? Hopefully no more popups.
Very expensive for an app to bulk edit. 10 USD for 10 tasks a month. There are other apps more affordable with unlimited actions.
YEA...uhmmm...i have like 30 task that do absolutely nothing but just sit there...not editing anything
You’re charging me $50/month and I’m not even using the app. It should be a pay per use model. Please let me know when this changes.
NOT WORTH THE COST FALSE ADVERTISING
This app charged me for the month 4.99$ to make ONLY 5 bulk edits,
then it now wants me to pay another 15$USD in order to get more bulk edits.
BUYER BEWARE, this is a new change it was NOT like this before
Cost of App is $4.99 + 14.99 = $20 USD a month if you want to do more than 5 bulk edits a month
I want a refund, going with another app
Not mobile friendly. Freezes. Screen starts to jump. Concept is right. Might be better on a pc computer
Terrible customer service. The app is no longer working on my site and have been waiting more than 2 days for support to look at it. This is January!! during the sales!! our busiest time. Its unacceptable, I have deleted the app and will need my payment refunded.
This is the MOST confusing and frustrating app I have ever seen!
This app only works about half the time. I can't believe a company would release this kind of trash without fixing the bugs.