Değerlendirmeler (1.993)

Toplam puan
4,8
Puan düzeyi başına sayılar
  • Puanların %89 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %7 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %3 oranındaki bölümü, 1 yıldıza sahip
30 Haziran 2020 tarihinde düzenlendi

I paid for this plugin but very not useful.
BPE is very difficult for using and I lose too many times for testing all functuib and reading the blog.
Sorry, but the only thing I get is losing 9,99$

Lesecteur.ch
İsviçre
Uygulamayı kullanma süresi:Yaklaşık 1 saat
2 Haziran 2021

i am writing this review because i paid $10 for the app and it did not work. it only found 333 of 1200 identical variants i asked it to. i ran the search a second time and it found none. I emailed support and got an automated response telling me i would have to wait up to 2 days for a response. I am doing this now. No way. unacceptable. if someone gets back to me within 12 hours and fixes this problem i will edit this review.

pophomefabric
Kanada
Uygulamayı kullanma süresi:Yaklaşık 1 saat
27 Aralık 2023

Such a pity that they're customer service team is lazy and unhelpful. Kept referring me to watch a video instead of actually offering help. Obviously as a small business owner myself, I would never treat customers this way.

Spikes and Seams Greek
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:41 dakika
Hextom yanıt 3 Ocak 2024

We're sincerely sorry to hear that you encountered difficulties using our app. We take all customer feedback seriously and have reviewed the support you received.

Following our review, we identified that the video tutorial suggested in the initial response offered a solution to your specific concern. When we learned of your dissatisfaction with the overall support experience, we attempted to reach out to you on several occasions via email to offer further assistance and address any outstanding concerns.

However, we haven't received a response. Our priority is to ensure your satisfaction. If you're still open to discussing your experience, please don't hesitate to contact us at help@hextom.com. We're available to answer any questions and find a solution that meets your needs.

Thank you for your understanding and cooperation. We look forward to hearing from you soon.

16 Şubat 2019

If i could give this app zero stars Iwould. It did not work for what we wanted which was as the name suggested a means of reviewing bulk items. Instead we uninstalled it within days, it served no use and they have still charged us 9.99usd ... so, now I have to chase them up for a refund. Just be careful, if you try this and it's not for you, they'll still take your money.

FarmersSolutions
Avustralya
Uygulamayı kullanma süresi:35 dakika
12 Haziran 2018

not good anymore. they changed their pricing and only allow limited bulk edits per month.

$5 for 5 edits, $15 for 30 edits and so on. Was better before because you need a lot of bulk edits to get everything right, this makes it too complicated and too expensive.

Cocoflorence
Birleşik Arap Emirlikleri
Uygulamayı kullanma süresi:24 dakika
12 Kasım 2017

App doesn't work or gives the wrong selection, useless

Coolstatements
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:20 dakika
21 Mart 2018

The app is clunky and needs to be more efficient and streamlined. Too much clutter on the homepage and drop-down menus.

Zenologys
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:15 dakika
25 Aralık 2018

Installed to check it out on the free trial. Then uninstalled cause its basically useless, yet lo and behold. They still charge you. Same story with another app from Hexcom. Do not install.

Spore Spot
Güney Afrika
Uygulamayı kullanma süresi:8 dakika
31 Ekim 2018

Somehow does not work for me. Everything is selected and ready for change. When I click Go.. nothing happens. I can click the button as much as I want but no action (Bulk change) is started.

Rheinufer
Almanya
Uygulamayı kullanma süresi:8 dakika
12 Şubat 2023

Extremely frustrating app to work with. Slow at processing the tasks. No live support is available, so if you need to edit something and cannot get it done yourself, you'll need to wait a couple of days via email.

Canvas by Numbers UK
Andorra
Hextom yanıt 14 Şubat 2023

Thank you for your review.

Processing speed is unfortunately limited by Shopify API calling speed limit. We have optimized our app to be as fast as we can under that limit. Your tasks took about 10 minutes to update hundreds of products because of that. I wish it can be done instantaneous but all 3rd party apps are bound to that rule.

We are a North American team. It is difficult to provide 24/7 live chat support at this point. We always make sure support tickets are replied in quality within 24 hours. Or within 8 hours if we receive it during our working time. If you have questions, you are always welcome to contact us at help@hextom.com

Hextom Support Team