Bundler ‑ Product Bundles App

Hi,

We are really sorry to hear about your experience, and we completely understand how concerning an unexpected charge like that can be.

We would like to clarify that our highest plan is only $19.99 USD per month, so it would not be possible for our app to generate a charge of 250 EUR. This suggests that the charge may be coming from a different app or service.

We have already sent you an email regarding this, and we would truly appreciate it if you could get back to us at support@bundler.app so we can take a closer look and help you resolve this as quickly as possible.

We are here to help and will do our best to sort this out with you.

Hi,

We are really sorry to hear about your experience, especially regarding the intermittent behavior and the impact it may have had on your business. We completely understand how important reliability is in these situations.

We would like to mention that the app itself is designed to run consistently, and in most cases, any interruptions are usually related to theme settings or interactions with other apps. That said, we absolutely want to help investigate this further and make sure everything is working as expected on your store.

It also concerns us to hear that you felt there was zero customer service, as we take great pride in supporting our users quickly and thoroughly. It’s possible we didn’t receive your message, or that it didn’t reach us correctly.

Please reach out to us at support@bundler.app, and we will gladly take a closer look and assist you in resolving this as quickly as possible. We are here to help.

Hi,

We are really sorry to hear that you feel this way.

We would truly appreciate the opportunity to better understand what didn’t work for you, as our goal is to provide flexible bundling options that go beyond Shopify’s native features. In many cases, a quick adjustment or clarification can make a big difference in how the app performs.

Please feel free to contact us at support@bundler.app, we are here to help and would love to turn your experience around.

Hi,

Thank you for your feedback, we are really sorry to hear that your experience wasn’t a positive one.

We understand that getting started with a new app can sometimes feel confusing, especially when trying to connect it with other tools. Our goal is to provide more advanced bundling options than what Shopify offers by default, but we completely understand that this may not have been clear during your setup.

We have already sent you an email, as we would really love to help you properly configure the app and make sure it works exactly as you need it to.

Please feel free to reply to our email or reach out to us anytime at support@bundler.app, we are here to help and would be happy to guide you step by step.

Hi,
Apologies if you didn't have a stellar experience with our Bundler app. We are working hard to offer a great app to merchants for a great price and we want that all merchants using the app have a great experience with it :)
We have just sent you an email about this, as we would love to figure out what exactly happened there so we can help you resolve these issues :)
Can you please check your inbox for an email from support@bundler.app and get back to us so we can resolve these issues?

Thank you,
Bundler app team

Hi,

We are really sorry to hear that you feel this way.

We would truly appreciate the opportunity to better understand what didn’t work for you, as our goal is to provide flexible bundling options that go beyond Shopify’s native features. In many cases, a quick adjustment or clarification can make a big difference in how the app performs.

Please feel free to contact us at support@bundler.app, we are here to help and would love to turn your experience around.

Hi,

Thank you for your feedback, we really appreciate you taking the time to share your experience.

We would like to clarify that the free plan does include product page upsells. By default, the app displays bundle widgets directly on product pages, which allows you to upsell additional items without any extra setup.

The funnel upsells you mentioned are an additional, more advanced upselling feature that is part of the premium plan. This allows for more customized post-add-to-cart offers, and we’ve aimed to keep this plan at a very affordable price.

That said, we completely understand how this could be confusing, and we would be more than happy to guide you through setting up the product page upsells so you can get the most out of the free plan.

Feel free to reach out to us at support@bundler.app, we are here to help.

Hi,
We have tried to contact you over the email and over the phone, but never received a reply from you. We would like to see if we can issue a refund for the charge, but just need a bit more information from you.
Can you please check get back to us at support@bundler.app ?

Thanks,
Bundler app team