Bundle Bear ‑ Volume Discounts

We've tried to reach hi@goldune.com multiple times with no response, so we're hoping that you get a chance to see this reply.

We were not able to track any chat, email or support ticket associated with your account.

Please note Bundle Bear offers a satisfaction guarantee policy.
This means we issue refunds even if a charge is valid, with no questions asked.

As such, upon receiving a notification of this review, we refunded your account.

In your account case, the monthly charge was valid and expected.

Here's a quick overview on how Shopify billing works:

The app was active in your store from Nov 18th until Jan 9th.
Any app charge is included in your regular monthly Shopify invoice.
For your account, that invoice is issued on the 22nd of each month.

A total of two charges were issued by Bundle Bear:

(Charge 1) Dec 2, 2022 – Jan 1, 2023 - paid on Dec 22nd.
(Charge 2) Jan 1, 2023 – Jan 31, 2023 - paid on Jan 22nd.

As noted above, the charge went through as expected on Jan 22nd because your plan renewal was on Jan 1st, prior to uninstalling the app.

When uninstalling Bundle Bear, any active billing plan is cancelled automatically. This is automated on Shopify's end. We do not handle billing directly in any of our apps.

As always, our team is available for any question, concern or clarification via our live chat, support portal and email support@conversionbear.com.

Jonathan.

P.S. it goes against the app store policy to write a one star review and demand a refund, as it is considered to be a type of blackmail. For refund requests of any reason - there are standard support channels available to all merchants. As such, this review was reported to Shopify for further inspection.