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MCF / Buy with Prime has saved my life as a business owner who is too busy to pack orders for my website. The product catalog syncs seamlessly. We have it running in the US and now we just launched MCF Canada and this is the best thing to have ever happened for our business. Thank you Wayne and team for serving us. LOVE IT!
Thank you so much! We're so happy the app is serving you well and helping you grow your business!
the help was great, however it was frustrating because i could no upload screen shots - but i was able to get done what i had set out to accomplish. Dimple and Daniel were wonderful but i lost the chat with Daniel and could not get back in
Thank you for sharing this feedback!
Great to hear that about the final positive outcome. We acknowledge that uploading screenshots to the conversation with support is valuable - and will work on adding this functionality.
At first, we struggled to get the app working and installed and uninstalled it a few times. But once we followed the basic setup instructions properly, it worked flawlessly.
Previously, we were manually entering order details to fulfil orders through Amazon MCF. Now, every time we get an order in the UK or the US, we just click a button in Shopify. It has completely changed our workflow and allowed us to focus on growing the business instead of managing fulfilment. We were even thinking about setting up our own warehouse, but now 90% of our shipments go through Amazon services via this app.
Thank you so much! We're so happy the app is serving you well in the US and UK.
We're also making additional countries available in April if applicable to your business.
Worked as intended. I was enrolled in a pilot to test additional features and the onboarding and communication was great and responsive.
Thank you so much! We're so happy the app is serving you well and appreciate your participation and activation of the additional features!
The customer support is horrible
The app is currently unusable. It is stuck indefinitely on "Loading catalog data in progress." After inspecting the console, I found a major authentication flaw in your API connection: {"message":"1 validation error detected: Value null at 'shopifySessionToken' failed to satisfy constraint: Member must not be null"}.
How is it possible that the session token is null when the connection is through Shopify's own platform? Furthermore, the API response confirms that the operation bulk_fulfillment_update for my domain (ayaecofashion.myshopify.com) does not exist. This lack of maintenance is directly affecting my sales and inventory management. Please address this backend failure immediately.
Thank you for taking time to share feedback and surface this issue. Our team is actively looking into resolving it, and we will updated as soon as we can when fixed.
2/19 - Thanks you again for sharing feedback and letting us know about the issue. We have resolved it and would like to invite you to use the app - please let us know how we can help get you started.
Worst application, simple does not works, Amazon support is useless.
Thank you for taking time to share feedback and surface this issue.
Our team immediately started investigating and found the bug - and we can confirm it is now resolved.
We would like to humbly invite you to complete onboarding now - please let us know how we can help to make sure everything is running smoothly for you.
Awesome support!
Thank you so much!
I was excited about this app as it promised to simplify my fulfilment process. I’ve used MCF before and expected this to remove the need for manually entering customer details. Instead, orders are sent to Amazon but remain stuck in “processing” and never get fulfilled, an issue others have also raised. Seller Support has been extremely poor — a 45-minute investigation resulted in generic responses and no resolution.
Thank you for taking the time to share your feedback.We appreciate that you are considering our app for simplifying your fulfillment process - that's exactly what the app was built to do.
There should not be any need to input customer details manually; relevant customer details are automatically funneled from Shopify order management.
Our team looked into the order placed from your store on Feb 4 and found that it was cancelled manully via your Amazon account on Fe 6 before it could be shipped and delivered. We have also initiated an investigation into the support case to understand why it took so long and did not resolve your issue - we are committed to improve and make sure this experience does not occur again for any merchant.
Please don't hesitate to reach out again if you have any additional questions or concerns. We appreciate your business and your feedback.
Isn't working anymore.
Thank you for taking time to share feedback and surface this issue.
Our team investigated, found the edge case that was causing the error, and delivered a fix.
We validated that the app is working correctly on your store and would like to invite you to confirm and continue your operations.
Thank you again and please let us know if we can help in any other way.
