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26 Şubat 2024

App changes your buy now button and discounts still active when you disable or even uninstall app

Smael South Africa
Güney Afrika
Uygulamayı kullanma süresi:6 gün
Traxnet OU yanıt 28 Şubat 2024

We're sorry to hear about the issue you're facing and want to assure you that we're here to help resolve it. Please reach out to our support team at support@extensell.com, and our technical experts will work to fix the problem at no cost to you.

It's important to note that our app is designed to add a customizable widget to the bottom right of your shop, and it should completely disappear after installation. You can verify this by reloading your storefront page after removing the app. We'd like to emphasize that our app doesn't change your "Buy Now" button or any other elements in your theme.

Additionally, it's worth mentioning that Shopify doesn't allow apps to make changes after uninstallation. We appreciate your understanding and are committed to resolving this issue for you.

25 Nisan 2024

THIS IS A FRAUD COMPANY. PLEASE DON'T INSTALL. I installed it and uninstalled it and yet they charged me annually. When I write to them nobody responds. I felt cheated and they are not responding. PLEASE DON'T INSTALL THIS APP.

FEATURES are of no use

Soyu
Hindistan
Uygulamayı kullanma süresi:10 dakika
Traxnet OU yanıt 29 Nisan 2024

Hi Soya,

Could you please really reach out to our support team by sending an email to support@extensell.com? We understand there may be concerns regarding annual charges. Payments are processed through Shopify, and we do not have the capability to charge you directly. Nonetheless, we are committed to resolving your issue. Rest assured, we will issue a refund if any unauthorized payments are discovered.

We look forward to receiving your email and assisting you further.

Feel free to use this revised text for your communication. If you need further assistance or modifications, let me know!