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The app was exactly what we were looking for but there was a portion of it that we could not get to work correctly. After reaching out several times, the issue still isn't corrected and after granting access to our store several days ago they still haven't logged in. We will continue to use it since it mostly works for our needs, but unfortunately we cannot use it in it's entirety since we could not get their support to help us.
**Edited to add** I immediately granted access as soon as I received the request. They had access for days before I finally revoked access.
Sorry for the inconvenience, but we had sent you an email indicating that we are unable to access your store. Could you please approve the theme access request so we can look into the store and fix the issue?