Yagi Order Cancellable

Yagi Order Cancellable

Fiyatlandırma
Aylık $7 . Ücretsiz deneme kullanılabilir.
Öne çıkanlar
Doğrudan Shopify yöneticisinde kullanım
En yeni temalarla çalışır
Puan
4,9 (41)
Geliştirici
Yagi Software

The app allows customer to cancel order and reorder on their own, without contacting support

Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. They can perform order cancel on the order status page, account page or order confirmation email. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time.

Order Cancellable app allows customer to easily cancel order, and reorder all the products of an order on their own without having to contact customer support and wait for hours for reply. They can perform order cancel on the order status page, account page or order confirmation email. This would make your customers happier, reduce customer support workload and potentially reduce chargeback should an order didn't get fulfilled on time. daha fazla
  • Let customer cancel order on their own, with one click
  • Let customer reorder their previous order items on their own, with one click
  • Set cancellation time limit, eg: customer can only cancel within 1 hour of order
  • App block available for Thank you / Order Status page (checkout extensibility)
  • Use "cannot-cancel" tag to specify products or orders that cannot be cancelled
Öne çıkanlar
Doğrudan Shopify yöneticisinde kullanım
En yeni temalarla çalışır

Diller

İngilizce

Bu uygulama şu dile çevrilmedi:Türkçe

Şunlarla birlikte çalışır:

Shopify Flow, Ödeme, Müşteri hesapları, Customer Hub

Kategoriler

Fiyatlandırma

Monthly Plan

$7 /ay

  • Allow customers to cancel and reorder
  • Receive email notification when customer cancel order
  • Set time limit
  • Checkout Extensibility support

14 günlük ücretsiz deneme

Tüm ücretler USD cinsinden faturalandırılır. Yinelenen ve kullanıma dayalı ücretler 30 günde bir faturalandırılır.

Değerlendirmeler (41)

Toplam puan
4,9
Puan düzeyi başına sayılar
  • Puanların %98 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %0 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %0 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %0 oranındaki bölümü, 1 yıldıza sahip
29 Ağustos 2024

This app has reduced the workload for our CX team and increased customer satisfaction by enabling the customer to cancel their order on their own if needed. I noticed the app included a "void authorization if order cancelled" action but it wasn't available in Flow. The app developer added it to Flow in less than 24 hours so now we're getting other benefits than just cancelling orders.

Thanks for the quick assistance!

Eko Health
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:7 ay
23 Eylül 2024 tarihinde düzenlendi

Hopefully, a useful app, but installation was a letdown / cumbersome process on 4 fronts

1) Sometimes, the explanations weren't clear, e.g., the benefits (or not) or adding text on buttons. If the field says "Please Refresh" - why isn't this pre-inserted, anyway? "'Cancel Column Cannot Cancel Text' - The text shown for the cancel column, if the order cannot be cancelled" <--- what to put here? Leave blank (to a default)

2) Where fields or items are located on the page, there is only a screen shot of what you need to click, as opposed to where it sits on the page - e.g. 'add block' appears in the 'Sections' section of the page, as opposed to the default 'Theme Settings' where the page lands

3) In part, our fault for missing this first time round, but although support FAQ mentions it hidden away, "Q. Do I need to have customer account enabled to use Cancellable app? You do not need to have customer accounts enabled to use Cancellable. If you don't have customer accounts enabled, you can skip the customer account page installation step." -- it's not until midway through the installation, it asks to you to login to an account where orders have already been placed. We have not yet launched, so we did not have an account we can login to where orders already exist. Having then created an account, WITH password, just for this purpose, and placed an order, complete with credit card info.

This could at least be a more obvious warning BEFORE purchasing ("Please note, you need to have active customer accounts to complete full installation of this App).

4) It seems you cannot select an alternative email address to which to have Cancel notifications sent - it defaults to the store-registered one. Unless we've missed this - please advise...

The Customer Account requirement was an annoyance. Took me 30+min instead of what I thought would be 5 minutes at tops.
Otherwise it seems really straightforward, and hopefully not needed...

UPDATE: Post initial 3-star review - they immediately reached out to acknowledge where they could do better, and offered to change my registered e-mail address Appreciative of the good customer service.

The App does what it says.

Sheep Impact
Japonya
Uygulamayı kullanma süresi:2 gün
Yagi Software yanıt 22 Eylül 2024

Hi Sheep Impact,

Sorry for the inconvenience your store has faced during the installation, we definitely can do better on the onboarding process, we will try to improve the installation instruction of the app soon.

4)
For the alternative email address for receiving cancel notification, this can be done, can you email me (axel@yagisoftware.com) the alternative email address you want to use ? Thank you.

1)
For the "Please Refresh" button (for the thank you page / order status page customization), due to Shopify's technical limitation, app weren't allowed to pre-insert a default value in their checkout editor interface, sorry about this. The app will use a default text ("please refresh") if the field is left blank.

For the "Cancel Column Cannot Cancel Text", this text is shown in the "Cancel" column on the orders list table, when the order (that particular row in the table) is not able to cancel, where the "Cancel" link will be hidden and this text is shown instead.

2)
Sorry about this, we will add more detailed instruction / screenshot showing where it sits on the page. (eg: "In the sections" area)

3)
I assume you are trying to preview the customer account page (with the cancel / reorder link) here correct? You are right that to preview the customer account page orders list table, a customer account is required to login and view that page, as Shopify does not provide a mechanism to simulate a customer account or preview the customer account page without logging in, sorry about this.

As the store is not yet launched, it is possible to go to your store settings > Payments , and add a bogus test payment gateway. You can then use card number "1" to simulate a successful transaction to create an order without using a real credit card.

Sorry on the FAQ, we should word it better, the "customer account enabled" in the current FAQ means that if your store does not have "Customer account system enabled" (which visitor is not able to register / login to an account), then the customer account installation step can be skipped.

I have just reached out to your store owner email, thank you for your feedback and I will try to improve the app onboarding process.

7 Ağustos 2024

Amazing app and very helpful customer service!

Healthy Noodle
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 ay
2 Temmuz 2024

Speedy and helpful customer support

Pole Junkie
Birleşik Krallık
Uygulamayı kullanma süresi:2 yıldan fazla
30 Haziran 2024

It's very wonderful app.
I had a trouble with self-cancel function on Shopify, but this app helped to solve it. I definitely suggest this app to others.

LINE FRIENDS SQUARE
Güney Kore
Uygulamayı kullanma süresi:4 ay

Destek

Uygulama desteği Yagi Order Cancellable tarafından sağlanmaktadır.

Kaynaklar

Bu geliştirici doğrudan Türkçe destek sunmuyor.

Geliştirici

Yagi Software

CommonGround, Level 24, Menara Worldwide, 198, Jalan Bukit Bintang, Kuala Lumpur, KUL, 55100, MY

Yayınlanma

14 Ocak 2021

Buna benzer diğer uygulamalar

Ücretsiz deneme kullanılabilir
Let customers can cancel order and reorder instantly
4,8 5 yıldız üzerinden toplam 91 değerlendirme Ücretsiz deneme kullanılabilir
Automate your live chat support with human-like AI
5,0 5 yıldız üzerinden toplam 184 değerlendirme Ücretsiz yükleme
Save your time with fulfillment, tagging, and email automation
Built for Shopify

Uygulama eklemek mi istiyorsunuz?

Shopify'ı 3 gün boyunca ücretsiz deneyin