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The app was working fine and helped you identify all the influencers interacting with your brand crossing data from Shopify, Instagram, Youtube and e-mail database.
However, on May 9th they changed the code and added an extra snippet to our site that was causing slower loading + thousands of 404 errors (one per each pageview). I reached them to complain and to ask for a solution/removal of that code (because if I manually delete it the app installs it back automatically) and they told me that my best solution would be to remove Carro.
So they published a buggy code (in beta testing) into my site, without letting me know in advance or asking for permission, and now they say is not possible to remove it because is a "major component" of the app. What? I used your app to discover influencers for weeks before having that "major component" buggy code installed without permission! It's not necessary and should be 100% optional to have it, since it's a feature not everybody will be using (Influencer Checkout).
UPDATE: We've released a new version of Carro that has solved this. Thanks! :)
Hello!
We are happy to hear that you've been enjoying our free way to discover influencers that love your brand :).
We are so sorry that your experience has been impacted during the past few weeks.
I would like to work with you directly to fix this issue so that our snippet does not install automatically on your store anymore, and so that you can continue to use Carro the way you want.
We take reviews/feedback from our merchants very seriously, and this is our first review that is less than 5 stars.
I would like to set up a time to talk with you so that we can get this issue behind us. I know that you are based in Europe (we are in California), so I am happy to come in early/stay late in our office so that we can connect directly.
I will reach out via email to coordinate.
Sincerely,
Jason
President and Creator of Carro
Carro brings marketing amplification to the surface and makes seeding/sampling seamless. Within a week or two, we have identified over 1,000 influencers in our database, we've shipped over 30 sample kits, had 10 mentions and automatically sent hundreds of invites to raving fans that have purchased and have influence - with VERY part-time resources applied to the effort. Game changer! (Did I mention it is FREE? - you're leaving $ on the table if you don't click "Add App" NOW) p.s. Excited to learn more about the brand collaboration services next. - Jeff, CEO Durham Brands
Wow! Those numbers are AWESOME. So great to hear :). Thank you for your support!
I'll cut straight to the point and say that I love this app and the Carro team. They have been excellent with communication and have been actively finding new partners to list our products. The set up process was very easy to get our products listed. Once they were listed, we don't have to do ANYTHING when we bring on a new partner, the Carro team handles it all. In addition, they have been receptive to my feedback and feature request which is great. What else can you ask for?
Thank you so much for your kind words! We love working with Shred! You've been great, Eric. Thank you for your support!
Carro has helped my business to grow exponentially. I have been able to source high quality, unique products that my customers love. Carro handles virtually everything. The service I have recieved from thier support team has been tremendous. I do think the app is a touch expensive with both a monthly fee and a 5% commission, but it definatley produces results.
Thank you so much for this review! Hearing about Carro's role in your business's success always makes our team smile. We understand your pricing concerns and are committed to delivering results that make it worthwhile. Thank you for choosing Carro!
Just a nice app that created us another sales channel.
Easy to install,intuitive to use and if you have any questions you get A+ support by the stuff.
I mean human-to-human support.
I still can not believe that this app is free:)
Keep up the good job Carro guys!
Shout out to @David!
Thank you for your kind words and your great review! I've let David know :).
This app has seriously been my saving grace. As a creative director it is so important to find people to represent our brand and know that their audience will actually engage!! Not only does Carro let me see Influencer's that organically love our brand, but it allows e to research engagement, how they are connected to our brand, and gives me the resources to reach out to those people. As a small company it has been so great to discover how many big names already love our brand without even trying. This app is a GAME CHANGER!
We are so grateful for your kind words. Thanks for sharing your review with us and the community :)
Excellent service, I started using app a month ago and I found it very user friendly, immediate support, its products and their suppliers are outstanding and I also love the overall process from order till fulfillment and delivery, thank you carro team for overall experience and help I got from your side and hope in future will get more and more.
Thank you so much for this AMAZING review, we're so happy you're loving Carro! :)
I find this APP functions well, but the process fails. Their messaging system does not work. Some suppliers do not respond while others ship from China directly and they don't reveal this at the start. We expect prompt shipping to our customers and so far, more than half we've connect with have failed. A quick calculation of the "commission" minus Carro's 5% take leaves very little once you consider the cost of marketing, shipping and returns. So, any Supplier offering less than 20% isn't in this for a partnership. Finally, as anyone in the business knows, in order to sell ingestibles (supplements) and topicals, these products need to be covered by insurance. These Supplier would have to specifically add your company to their insurance policy otherwise your company needs additional insurance to cover the liability to sell these products. This is above and beyond typical business insurance. Frankly, this part of the equation is a mess unless you are already in this category.
Hey there,
First off, thanks for keeping Carro installed and for giving us a chance to help you through the issues you're experiencing.
I've already tried calling you, and I sent you an email to provide further assistance.
Please get back to me so we can help you find the perfect partnerships for your store!
Sincerely,
David
This app has helped us to find influencers in tons of unexpected places! It's easy to use and manage so that you can be sure you're staying in contact with the most influential fans of your brand.
Thank you so much! We want influencer discovery to be as seamless as possible, really glad you’re finding that with us :)
It's been great so far both in helping make some solid connections and beneficial exchanges with influencers And in sharing products with other stores, Yay! I recommend.
So happy to hear this! Thanks for recommending Carro! :)