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The app does not have a huge selection of influencers when it comes to small businesses but Carro is currently working on this. Good customer service. I can't wait to see how the app develops in the future.
Thank you! Means a lot to us. We can't wait to help small businesses get connected with more influencers.
Here is what I like: as far as I know this is the only app that will push both orders AND payment between Shopify stores, as well as keep the products synced. (you need to make a special request to KEEP it synced after the initial import. Unfort for us, the rate is a bit high ($50/mo) given limited functionality. The free "intro" is not really usable, as you can't control who sells your product or receive shipping fees or stop them from placing international orders. For the paid plan $50, you can only set one shipping fee for all items. Also to bring your drop-shippers over here, you'll have to convince them to pay $50/mo. as well. So, potentially a really good powerful tool, but the hurdle to onboarding is high if you and your partners are small. You'll need to only offer products that all have the same shipping fee, or you can work shipping into the discount you offer, and tell the sellers they can keep the shipping. The optics of taking them down from 30% margin to 15% margin AND paying for this app aren't great tho. We have tried and failed to convince them, lol.
As the dev's point out you could always refuse international orders but that's a bit laughable: putting the burden on the warehouse team to somehow decipher if it came from Carro, and block it then relay that to the retailer. So, a great step in the right direction, if you can come up with work arounds for these issues.
Hey there,
Thanks for providing your feedback, I'd love to clarify our pricing and features as there appears to be a misunderstanding.
Also, thanks for keeping Carro installed, we love having Yogo in our network as a supplier!
There are actually no required subscription costs for suppliers in our network, and starting this upcoming week, suppliers will be able to access all features for $0 a month.
In regards to international orders, you can ask each of your retail partners to block international orders for your products. We understand that this manual component isn't ideal, so we're actively working on an automated solution.
In respect of bringing partners to Carro, each new retailer is provided a 60-day free trial, which we feel is more than enough time to begin generating at least $50 a month (typically this is just one or two sales total).
Hopefully, this clears up the confusion, but don't hesitate to reach out to me directly if you need further assistance!
Sincerely,
David Rice
Customer Success Lead
Was extremely disappointing. I had high expectations for the app, but unfortunately, it did not meet my expectations.
Hi there,
First off, thanks for keeping Carro installed and for giving us a chance to help you through the issues you're experiencing.
I've already tried calling you, and I sent you an email to provide further assistance.
Please get back to me so we can help make Carro a great solution for your store
Sincerely,
David
looks amazing thank you for making such a nice app. the images are great and make it easy to understand
Thank you for the kind review and for using Carro :)
Carro needs a bit more time to work out the little details to make this service work for my shop. In theory, Carro should be amazing when everything is up and running and hopefully I'll be able re-install and make it work for my shop. I'm giving Carro a 4 star rating entirely based on their customer service. Right now, their service is up close and personal and that is rare in our internet age. Hopefully they are able to maintain that level of personal care for their customers.
Thank you so much for your feedback. Our small but mighty team is working around the clock to make Carro better every single day. We can't wait for you to see what we have in store! I'll share this review with the support team, I know they've enjoyed working with you. :)
It's good in theory, but the accounts it brought up weren't influencers and seemed scammy. I uninstalled the app since there were no accounts I could use.
Hi there!
Thanks for your feedback! We’re happy to see that you are still using Carro.
Since this review was written, multiple influencers with hundreds of thousands of followers have been discovered by Carro for you! You should definitely go check them out.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 4.2 million influencers for the 16,500+ brands that use our app, and we do our best to remove any fake accounts. Unfortunately, these types of accounts can be difficult to find.
I hope that you are able to get back into your dashboard, see your new influencers, and update this review! Please let me know if you have any questions (via Intercom).
Thanks!
This app is great for finding influencers that are already within your network. I'm looking forward to using the brand partnership. With the brand partnership feature, my store will have the ability to scale and serve our customers.
We appreciate it a lot! Happy that you're using both parts of our platform.
I would like to delete But I can not find a away to do such a thing! why? That is shady! I have not gotten any benefit from this app. I either want to know how it works or get rid of it
Hi there!
Deletion of sales channels is handled directly within the Shopify admin dashboard. To delete Carro, you'll want to go to Settings within Shopify, then Sales Channels. Here, you can modify your list of installed sales channels, including Carro, using the Trash Can icon.
Based on your review, we're going to be adding a section in our settings page that provides clear instructions on how to remove Carro. We greatly appreciate your feedback.
We would love for you to stay in our brand network, so if you're up for it, we should set up a time for a live walkthrough of all of Carro's current features and a sneak peek of what's in the pipeline! :)
Sincerely,
David Rice
I first knew Carro from a business partner. I really like this App. Because it’s very easy to set up, and it has features of brand partnership as well as influencer partnership in one app together. How amazing is that! Also really impressed with their customer service, solved all my questions really quickly and professionally. Highly recommend! — La Coéss
Thank you so much for the kind words! I'll also make sure to pass your message to the customer success team :)
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Hello,
We do not know what to make of this. Please consider changing your review. If you need help with anything, please email support@getcarro.com. We look forward to hearing from you and resolving this. Thanks!