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We've had a great experience working with Carro. We have been able to easily add different products to sell alongside our own on our website, and their customer service is quick to help and respond with any questions or problems, as well as provide any additional ideas to help further our brand and get the most out of their product. Great job!
There's so much to appreciate about this review! Thanks so much for being a Carro user, we love having Indy Brand.
We love the idea of Influencer Marketing, and really struggled to find good influencers until Carro. The Carro app makes it so easy to find real influencers and get you in touch with them to workout good partnership opportunities. They customer support is spot on, very helpful, and very friendly.
Thank you for taking the time to write this review. We’re so happy to help great brands like yours organically discover the best influencers for campaigns!
Carro is absolutely incredible - the brand network is fantastic, the app is super easy to use/navigate, and best of all, the team is absolutely stellar. Cade, Eli, David, and Wesley have been nothing short of extraordinary when it comes to support. We can't say enough positive things about the Carro team - thank you all so much for all of your help!
Thank you for your thoughtful review, I'll share this with the team! :) We're always happy to help our merchants succeed. Let us know if you ever need anything else.
Working with Carro and using their app on Shopify has been a great experience. Using the app has been a great way to test new product categories and build relationships with new vendors. The customer service and support from the Carro team is exceptional! We always receive quick and thoughtful responses, and we consider the team true partners. We love working with Carro!
Thank you so much for the review. We love working with Birdy Grey! :)
Very cool app, easy to use and set up. I was so excited to find some big YouTubers who had purchased from me. I was able to make sure their packages looked amazing & even added a little personal "thank you" note before shipping them out :)
Awesome, that makes us so happy to hear that you found some cool people engaging with your brand - that’s the name of the game for us :)
Carro helped me surface a lot of influencers who I had no idea were connected to my brand. I had a lot of questions before installing and the support was second to none (Thanks David). Looking forward to using this plugin for some upcoming campaigns.
I’ll make sure to let David know about your feedback - let us know if we can help out with any of those future campaigns :)
I find this APP functions well, but the process fails. Their messaging system does not work. Some suppliers do not respond while others ship from China directly and they don't reveal this at the start. We expect prompt shipping to our customers and so far, more than half we've connect with have failed. A quick calculation of the "commission" minus Carro's 5% take leaves very little once you consider the cost of marketing, shipping and returns. So, any Supplier offering less than 20% isn't in this for a partnership. Finally, as anyone in the business knows, in order to sell ingestibles (supplements) and topicals, these products need to be covered by insurance. These Supplier would have to specifically add your company to their insurance policy otherwise your company needs additional insurance to cover the liability to sell these products. This is above and beyond typical business insurance. Frankly, this part of the equation is a mess unless you are already in this category.
Hey there,
First off, thanks for keeping Carro installed and for giving us a chance to help you through the issues you're experiencing.
I've already tried calling you, and I sent you an email to provide further assistance.
Please get back to me so we can help you find the perfect partnerships for your store!
Sincerely,
David
Great app and even better customer service. Had a call with David and he did a great job of explaining all of the amazing features Carro offers
Thank you for your kind words! We'll definitely let David know that you've had a good experience while working with him. :)
Carro's solution made it seamless for us to add third-party vendors to our existing product offerings. And very simple to integrate with Shopify. Best of all, the Carro customer service team is extremely responsive and easy to work with.
We are so happy that you are enjoying Carro! Thank you for your kind words :)
At BeeEco, we are so happy to have found Carro. It has made discovering and connecting with influencers exceptionally easy. The support from Carro has been fantastic. They are extremely approachable and we feel comfortable knowing that we have a good support team if we require it. Thanks Carro!
So happy to hear that you’re loving Carro - we pride ourselves on reliable customer support, thank you for the encouraging feedback. :)