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Cart2Cart was able to provide customer service that warranted a review change, initially I had given them 2 stars but they really took solving the problems to heart, which many companies do not. owning my own business I can really appreciate that. Everything is going smoothly on our new Shopify site and we are loving it!
Hi there,
Please accept our apologies about the situation with order statuses. Our support agents have already emailed you the suggested ways of dealing with this issue, and once you let us know which one you prefer, we'll proceed with fixing it asap.
As to the poor communication experience - we will go beyond and above to improve it and prevent any delays.
Kindest regards,
Cart2Cart Team
We migrated a large x-cart site to shopify. This was the only app that could help us migrate hundreds of thousands of orders and customers. They were extremely knowledgeable and responsive. They answered my questions quickly and accurately. The initial migration went smoothly with no errors. The final migration at launch (to bring in the newest orders and customers) went equally as well. Data security was also handled to my satisfaction. Definitely would recommend this app.
We are migrating from Volusion to Shopify. We have thousands of products and 9 years of customer history. First migration completed and so far everything seems to work perfectly. Cart2Cart even found customers who had created 2 accounts and combined their history in Shopify - bonus!
I have been VERY pleased with Oleksander's communication and quick response. He has been very clear about what to expect - what their needs are - and helping me provide the info needed for them to do their job.
First migration completed earlier than promised.
Everything went smoothly and no problems what so ever.....I had to migrate a rather large website- over 3,000 items!
Cart2Cart helped us move from Magento. We are a large wholesale company and the migration was quite complicated. We choose the Ultimate package and the service we received was second to none. A very special thank to Oleksander, our account manager for the late nights and weekends to get us over the line. Please do not hesitate to use Cart2Cart if you are thinking of a partener to help you move.
I had a very pleasant experience with Migration. The staff are all sincere and hard work to find solutions!
We're an agency that works with clients to do site migrations, and upon finding Cart2Cart we're thrilled with the results. It's easy to perform a migration and the data comes through very clean. Will definitely use on many projects.
This app made moving to shopify from zen cart SO easy! Thanks for a great, easy-to-use app that made new store development a breeze!
Yo ya había importado los productos de mi tienda en Ecwid cuando descubrí Cart2Cart. Por consiguiente, sólo seleccioné importación de Clientes y Pedidos.
Cuando la importación terminó, descubrí que los Pedidos no estaban conectados a los Productos, a pesar de que cada Producto tiene un SKU único al que hacían referencia los pedidos en Ecwid. Cuando le informé acerca de este problema a soporte de Cart2Cart, me dijeron que, como no había seleccionado importación de Productos, no se habían hecho las conexiones de Productos con Pedidos y que, para poder conectarlos, debía pagar US$150 adicionales a los $98.40 que ya había pagado (en los que, dicho sea de paso, estaba incluida una tarifa bastante alta para preservar los números de Pedido originales ¿?).
Sin embargo, ese no fue el único problema que encontré con la importación. En Ecwid había Pedidos que fueron obsequios (el descuento era igual al monto del pedido) y, en Shopify, quedaron registrados como Pedidos con monto pendiente de pago.
Adicionalmente, todos los clientes suscritos a los comunicados automáticos de Ecwid se importaron en Shopify como no suscritos. Además, la mayoría de mis clientes están en Costa Rica y no tienen dirección física registrada ni teléfono. El proceso de Cart2Cart "inventó" datos: les agregó un número de teléfono falso, país Estados Unidos, estado Nueva York y ciudad Nueva York.
Cuando exporté los datos de clientes para corregir esos problemas, descubrí que un campo "Notas" estaba lleno de texto con fines de línea que impedían el correcto reconocimiento de los registros a la hora de subirlos a Excel, por lo que tuve que editar cientos de registros manualmente para eliminar ese texto y poder corregir los datos para volver a subir los datos correctos en Shopify.
En resumen, ha sido una absoluta pesadilla el proceso. No lo recomiendo para nada.
I had a pretty big project moving from Volusion to Shopify and Cart2Cart was the perfect solution to help me out with this. They were prompt and responsive and I'm so glad I used their services.
Sue @ somethinspecial.com