Releasit COD Fee & Partial Pay
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Amazing Application with good features.. The support is very helpful. They will help you at every corner to make it easier for you,
Kerim from the support is very helpful. Thankyou so much for all your helpful. Totally recommended!
Well-designed and functional app, but the customer service is disappointing. I simply asked if there was a particular feature available. After the first response from customer service, which included a video tutorial, I found that the change had already been made to my shop without my permission. After asking for everything to be put back the way it was, the main setting was not enabled, causing me damage. Fortunately, only one customer made a purchase without adding cash on delivery! Be careful!
We’re deeply sorry for what happened and understand how frustrating this must have been. This situation should not have occurred, and we take full responsibility for it. We’re reviewing our internal processes to ensure this doesn’t happen again and truly appreciate your understanding as we work to improve.
I am using this app for 2 years now, it s great when i do pre sales, also the team is responding very fast and help with everything
Ottima App, Facile da capire e configurare! Ottimo servizio Clienti!
Çok hızlı ve çözüm odaklılar, teşekkür ederiz
I recently had a very disappointing support interaction with Dzenan from Releasit. I reached out for help after upgrading to the new Shopify thank you page and updating Shopify notification template. I’m on the Enterprise plan, so I expected a more thorough service and at least a full check of the installation, but I kept getting partial answers and was told to “check with Shopify” for the rest. Even after asking twice to confirm that the setup was correct, the request was never properly addressed.
The whole experience felt rushed, incomplete, and far below the level of support I would expect from a premium plan. If you’re looking for attentive, clear, and complete help, my experience suggests you may not get it here.
Thanks for your feedback. I’m really sorry the experience wasn’t what you expected. I understand you wanted a full review of your setup after switching to the new Shopify thank you page and updating your templates.
I checked the conversation with Dzenan. He updated the Order Confirmation template, which is the one we can edit. The other templates are managed by Shopify, so any changes there need to go through their support.
That said, the communication could have been clearer, and I understand how that made things confusing. We’ll make sure to improve how we explain this in the future.
If you’d like, I can go over your current setup to confirm everything on our side is correct. Just let me know, and I’ll take care of it.
Carlos
CEO Releasit
The app works perfectly, you can even customize it just for the countries where you want to sell with COD. Support is quick in response and very efficient. We have been using this app since we decided to add COD, recommended.
Ottima applicazione, fa esattamente quello che serve. Oltre ad aggiungere il costo del contrassegno nel riepilogo dell'ordine, gli sviluppatori intervengono tempestivamente per aggiungere le linee di codice nelle email dell'ordine che arrivano al cliente in modo che possa visualizzare anche il costo del cash on delivery.
Altamente consigliata!
Questa app è riuscita a soddisfare pienamente le mie richieste, offrendo esattamente ciò di cui avevo bisogno. La trovo intuitiva, funzionale e perfetta per gestire le mie attività quotidiane. Ogni funzione è ben progettata, e il supporto è stato impeccabile. Assolutamente consigliata per chi cerca un'app efficiente e affidabile!
App molto intuitiva e di facile configurazione. Ottima per avere il totale corretto dopo una vendita con pagamento alla consegna. Assistenza molto veloce! Consigliata!