絞り込む
-
評価順
This is my second time around using this app. The first time I initially installed this app I was quite overwhelmed and clueless and to how to navigate and integrate this app on my Shopify store. Most of the instructions weren't in English, there was no tutorial and I didn't have the time to go through and understand how it worked. I needed a customer service/chatbot that just worked. One the second time around I installed this app and immediately Robyn from Channel.io reach out to me and guide me in the setting up, and getting my team more acquainted with channel.io. Now I have to say I love and enjoy this product and I highly recommend this app. It is beyond awesome.
Thanks a lot for the 5 stars! We will let Robyn know that she did an amazing job :) We are actually trying to make more videos in English on youtube. We understand that user guides are crucial for most businesses, and that is why we are working hard to make it as soon as possible. Hopefully, once contents are added, we will be able to understand more on our features on marketing too ❤️
The most amazing experience! I had setup my channel.io account with all tutorials I was provided with and had no issues as it was super simple. One of the advisors reached out to me and wanted to schedule a meeting to help understand my use for channel.io and my business model, this was an amazing experience and I received so much insight as to what features I have at my disposal and how much more I actually had then I initially thought!
If you need any chatbot platform, this is definitely the way to go!
Thank you so much for your review. We look forward to working with you to help you build a successful business!
This app is a must- have companion to my business. Channel.io’s automated chat bot system, I could finally sleep at night. That made things much easier for me as I could get some proper rest. Even if it’s an automated message, the experience is different from getting no response. Customers actually waited for a response from me without complaints. Because of the immediate responses some customers didn’t even know I was living overseas.
Thank you so much! Our team is routing for Casabello's continued growth!
PCでもモバイルでも確認や答えがやりやすい。
さらに、お客さんの情報確認もすぐできるので
CSする時間が短くなりましたし、
プロモーションなどもデータを見てからやるので
本当に楽です！
ずっと使うと思います！
対応時にお客様の情報確認できるの、使い慣れるともはや必須機能ですよね:)
リソース的に効率の良い対応もできているようで嬉しいです。
ずっと使うと思いますとのコメントも感激です！
こちらこそ、末長く引き続きよろしくお願いします！！
CS、CXまわりのツールと言えばチャネルトークという位置付けと思っております。自社でも以前使用していたツールのときとくらべると、問い合わせ数は増加傾向ではあるものの、対応している中の人数は横ばいとなっており、効率化が図れております。まだまだ使いこなせてはないので、用意されている機能を駆使すれば、顧客満足度をより向上できると確信しております！
toysubさん、レビューありがとうございます！！
御社の業務効率に貢献できているとのこととても嬉しいです！
よりマーケティング面でも活用できるよう日本メンバーでご支援できればと思います！！引き続きよろしくお願いします！
Channel.io allows us to provide a VIP level of service that our demanding customers expect. Our customers do not have a lot of extra time in their day. Channel.io helps us find solutions to their problems faster. Which is good for the customer and great for our conversion rate.
It's great to hear that Channel.io has helped you provide the high-level of service that your customers expect. We're glad that you're able to provide VIP service with the help of our platform.
Very helpful for the business. The live chat bot helps interacting with the customer real-time and it gives the business a boost.
Thank you much for the review! If you'd like to find out more about our platform in detail, please let us know!
Channel.io is great app to organize your teams and gives good customer analytics. Easy to learn and has good customer service.
Thanks! We hope your experience continues to be a good one!
お客様のお買い物のストレスを低減するために導入しました。
自動Botを様々なパターンで簡単に作成することができるので、お客様のストレスも減ったかなと感じています。 コミュニケーションが増えてたくさんのヒントをいただけるようになりました。よりお客様に楽しんでいただけるサイトにしていくために必要なツールだと感じています。
これからも機能を拡張していくつもりですので、より良いサービスをお客様に提供できるよう努力していきます。
An amazing tool to integrate into your Shopify e-commerce and amazing customer service to interact with you step by step on the setup, I hope the support gonna continue.
Thank you for your review! We'll make sure to continue the full support for FastPong!