絞り込む
-
評価順
Amazing app, we have been using it since early this year and never had any issues. Joesph was assisting us very quickly and very helpful! Having all of our customer relations and marketing on one platform is a life saver.
Thank you for the review! We'll be sure to let Joseph know!
Perfect app for the on-site MKT and CS. Easy to use and channel talk support team was very helpful and kindly gave us the guideline of all the settings ;)
I'm glad to hear you're enjoying our app so far! Thank you!
チャットツールのデザイン性と社内での運用のしやすさが両立されている点が便利で助かっています。特にLINE応対をチャットワークに統合できる点は嬉しい部分です。
導入に関しては、オンボーディング後も丁寧にCSサポートしていただけるので安心して利用できています。
今後は、CRMの強化や汎用性の高い状態でデータのエクスポートができることに期待しています。
チャネルトークCCOの坂本です！
DleepyTownさんには、本当によく活用していただいていて嬉しいです！！
チャネルトークチームもDleepyTownさんのブランドの雰囲気にあったUIを提供できて、ポップアップをみた時など嬉しくて興奮しました！😄
これからも売上やCVRへの貢献はもちろん、ファン作りにも貢献していきたいです！引き続きどうぞよろしくお願いいたします！
https://dleepytown.com/
I have been using this app for 3 weeks. So far, satisfied and easily being able to support CS by using this app!
Thank you so much! We appreciate the continued support!
CS対応に際して導入したが、CS対応のスピード感がぐっと上がった。メールInstagram含めて一元管理出来たのがメリットとして大きい。担当の方もスピーディーで心強い。費用感も導入しやすく、全体として満足度が高いサービス。
チャネルトークCCOのayaです。嬉しいお言葉ありがとうございます。
リソースがなくてチャットは無理なのではと悩んでしまう方々の背中を押せる、CS対応のスピードが上がったとのコメントありがとうございます。
チャネルトークを使ってInstagramやサイト上のチャットにて、お客様とたくさんつながって、接客でHITOWANさんのお得意さんが増えるのを心から応援しています！
I used this app to get customers' experience better and reduce customer service time. The representatives from Channel.io were very helpful and friendly to help me figure it out. You won't regret using the app. Definitely recommended!
Thank you! We appreciate the continued support!
チャネルトークはお客様との距離をより身近にする手段だと考えています！
また直感的にメッセージのABテストができたり、フラグ管理などを細かく実行することもできるので、使いこなせばカスタマーサポート対応も減りマーケ施策にも活用できると考えています。
チャットツールを検討しているなら、チャネルトークを導入するのをどんな規模のEC事業でも進めます！
レビューいただきありがとうございます！
どんな規模のEC事業でもおすすめとのことも本当に嬉しいです。
カスタマーサポートのみならず、マーケや接客で売上を作りつつ、最終的にお得意さんを作るところまでHOUSE OF PICTUIRESさんとご一緒させてください！
機能もさらに進化していく予定なのでお楽しみを😊
Thanks to the app we have been able to centralize our cs inquiries in one place, making it easier for our team to follow up on them. The channel.io team has been really supportive walking us through all the amazing features the app offers, we are really excited to explore all of them.
We're really excited to become a part of Bazzaal Box's journey! Our team will do our best to help you grow and find success! If you need anything at all, feel free to reach out to your AM at any time!
App gratuita ed illimitata, l'assistente chris è stato molto cordiale e simpatico, ha soddisfatto le mie aspettative!
Grazie mille per averci provato! Siamo felici di sapere che abbiamo soddisfatto le tue aspettative. Speriamo che tu abbia un'esperienza positiva con Channel.io.
Honest thoughts after installing this app:
- pros: suitable if you're targeting Asian (Korean and Japanese) markets, clean user interface. - cons: It makes you sign up
- and seems to collect your customers and your shop's data
- Installation process is longer than other apps
- Relatively expensive pricing for the services provided - Not suitable for the American/western markets
- Its reviews seem to be unreliable as they're mostly published on the same date
- Not really different from already existing chatting apps
Hello, this is Channel team. I’m sorry to hear that you haven't been satisfied with our features and pricing.
Thank you for your honest feedback. :) We'd love to answer some of your questions here:
Firstly, yes we are based out of Korea, Japan and the US, having about 120,000 active accounts. We're expanding our service to the global market and we're fairly new to Shopify, so your feedback is crucial to improve our services!
We also want to tell you that we're making improvements on the installation & integration for global merchants as we speak.
Our pricing is designed to scale when your business scales, and considering that our live chat is based around a CRM (which tends to become quite expensive) our pricing is comparatively cheaper than most other platforms on the market. Our support team will reach out to you with a step-by-step solution. Looking forward to your reply through email.
We sincerely hope you get the most out of our service, Channel.io.
Thank you again for your feedback, and we'll make sure to forward your concerns to the rest of our team.