Değerlendirmeler (59)

Toplam puan
4,6
Puan düzeyi başına sayılar
  • Puanların %86 oranındaki bölümü, 5 yıldıza sahip
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  • Puanların %3 oranındaki bölümü, 1 yıldıza sahip
30 Kasım 2022

CS対応に際して導入したが、CS対応のスピード感がぐっと上がった。メールInstagram含めて一元管理出来たのがメリットとして大きい。担当の方もスピーディーで心強い。費用感も導入しやすく、全体として満足度が高いサービス。

HITOWAN (ヒトワン)手作りドッグフード【獣医師監修】
Japonya
Uygulamayı kullanma süresi:Yaklaşık 2 ay
Channel Corp. yanıt 23 Şubat 2023

チャネルトークCCOのayaです。嬉しいお言葉ありがとうございます。
リソースがなくてチャットは無理なのではと悩んでしまう方々の背中を押せる、CS対応のスピードが上がったとのコメントありがとうございます。

チャネルトークを使ってInstagramやサイト上のチャットにて、お客様とたくさんつながって、接客でHITOWANさんのお得意さんが増えるのを心から応援しています!

11 Ekim 2022

I used this app to get customers' experience better and reduce customer service time. The representatives from Channel.io were very helpful and friendly to help me figure it out. You won't regret using the app. Definitely recommended!

TIMELY BASKET
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 ay
Channel Corp. yanıt 24 Ekim 2022

Thank you! We appreciate the continued support!

27 Şubat 2023

チャネルトークはお客様との距離をより身近にする手段だと考えています!
また直感的にメッセージのABテストができたり、フラグ管理などを細かく実行することもできるので、使いこなせばカスタマーサポート対応も減りマーケ施策にも活用できると考えています。
チャットツールを検討しているなら、チャネルトークを導入するのをどんな規模のEC事業でも進めます!

HOUSE OF PICTURES
Japonya
Uygulamayı kullanma süresi:Yaklaşık 1 ay
Channel Corp. yanıt 27 Şubat 2023

レビューいただきありがとうございます!
どんな規模のEC事業でもおすすめとのことも本当に嬉しいです。
カスタマーサポートのみならず、マーケや接客で売上を作りつつ、最終的にお得意さんを作るところまでHOUSE OF PICTUIRESさんとご一緒させてください!

機能もさらに進化していく予定なのでお楽しみを😊

15 Kasım 2022

自動返信ではなく、WEB上での接客ができるという点で気に入っています。
商品自体の問い合わせに対応することで、顧客満足度を高められるだけではなく、顧客の問い合わせから自社サイト・自社製品の改善に気づくヒントとなります。

BAMBOO SHOOTS ONLINE
Japonya
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Channel Corp. yanıt 4 Ocak 2023

お客様からのご意見を参考に、顧客満足度を向上させるために努力していきます。ありがとうございました。

13 Temmuz 2022

Thanks to the app we have been able to centralize our cs inquiries in one place, making it easier for our team to follow up on them. The channel.io team has been really supportive walking us through all the amazing features the app offers, we are really excited to explore all of them.

BAZZAAL BOX
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:16 gün
Channel Corp. yanıt 19 Temmuz 2022

We're really excited to become a part of Bazzaal Box's journey! Our team will do our best to help you grow and find success! If you need anything at all, feel free to reach out to your AM at any time!

16 Kasım 2022

お客様のお買い物のストレスを低減するために導入しました。
自動Botを様々なパターンで簡単に作成することができるので、お客様のストレスも減ったかなと感じています。 コミュニケーションが増えてたくさんのヒントをいただけるようになりました。よりお客様に楽しんでいただけるサイトにしていくために必要なツールだと感じています。

ポール & ジョー公式オンラインストア
Japonya
Uygulamayı kullanma süresi:7 ay
Channel Corp. yanıt 4 Ocak 2023

これからも機能を拡張していくつもりですので、より良いサービスをお客様に提供できるよう努力していきます。

12 Kasım 2022

I really like this app it really helps me engage with my customers. The only thing that I would recommend for this ad is for us to be able to contact the customer without the customer having to contact us just in case they are getting stuck during check out. We ask them if they need any help for an example. When they are shopping, they use the chat bubble to ask questions what if we would like to ask our online viewers if they need any help.

NatousHerbs LLC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:6 ay
Channel Corp. yanıt 26 Kasım 2022

Thank you so much for your review! There's a couple of ways that you can approach your customers. If you'd like, we can show you a few methods. Please feel free to contact us if this is of interest to you!

25 Kasım 2022

App gratuita ed illimitata, l'assistente chris è stato molto cordiale e simpatico, ha soddisfatto le mie aspettative!

Kitters
İtalya
Uygulamayı kullanma süresi:9 gün
Channel Corp. yanıt 4 Ocak 2023

Grazie mille per averci provato! Siamo felici di sapere che abbiamo soddisfatto le tue aspettative. Speriamo che tu abbia un'esperienza positiva con Channel.io.

29 Mart 2023

人員の問題などでリアルタイムに有人対応にてお客様対応が困難な状況もありますが、お客様が確認したい事項をピンポイントに自動回答にて対応が出来る点、CRMの通知機能を活用し、イベントの告知などを行うことが出来る点は非常に有難く感じております。
会員情報との紐づけや画像の貼り付けや操作方法もわかりやすいいです。
今後、分析確認を行い、CX向上に向けて取り組んでいきたいと考えています。
お客様のご利用いただきやすいサイト運営に向けて便利な機能をもっと活用できるように進めていきます。

ファミリア公式サイト
Japonya
Uygulamayı kullanma süresi:6 ay
Channel Corp. yanıt 6 Nisan 2023

ファミリアさん!いつもご活用ありがとうございます😊
CX向上に向けて一緒に伴走させてください!
活用で、悩みやなんかうまくいかないぞ...ということがあるときにはいつでもチャットからお声掛けくださいね!応援しております!!

4 Ocak 2023

NOT THE SOLUTION IF YOU OWN MULTIPLE STORES

I used this app for about an hour and it has a lot of work. I would not recommend it. You can also look on their reviews and see most of them are not from this country and are probably fake.

-Not easy to implement like they say
-Make you pay 29.99 per store for basic features
-no ability to really customize

Nasa Depot
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 ay
Channel Corp. yanıt 5 Ocak 2023

Thank you for your review!

We are sorry to hear that you weren't satisfied with Channel.io.

To clarify some of the points you made:
-We're a global start-up and thankfully ranked #1 in Korea and Japan! That is why you see reviews from different countries. :)
-Store owners can create multiple channels, and each channel is considered separate entities due to privacy and security reasons (For example, we do not mix the data between 2 different stores.)
-Our platform offers an introductory tutorial that our customers follow along to set up, but if you're personally having a hard time, we can have an AM assist you.
-Our most basic features like the live chat and team chat are unlimited and free, but if there's a paid feature you needed more information on, we can walk through our paid plans in detail.

We do update our service frequently to help you engage with your loyal customers and grow a successful business.

If you have further feedback or need assistance, we'd love to hear from you.