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Avoid This Company: Unethical Practices and Poor Service
I had a highly disappointing experience with this company, which relies on unclear and unfair practices. I was charged $903.65 for "three app usages" as they claim. However, only one chargeback was involved, and I successfully resolved it by providing all the necessary information myself. The company merely attached what I had already supplied, contributing nothing significant to the resolution.
As for the other two so-called "usages," they were disputes related to Klarna that were not even visible in their app. I handled these disputes independently. Furthermore, I explicitly requested that the company NOT manage Klarna disputes due to their consistently poor handling, but they ignored my instructions.
The previous month, I was charged an additional $200 with no explanation whatsoever.
In essence, this app helped me recover a $887 chargeback (which I resolved on my own) but charged me $900 for doing so.
I STRONGLY DISCOURAGE anyone from using this app. It employs non-transparent and unethical practices, leaving the client worse off.
This company just double charges me twice the same chargeback 2805,36$ !! Crazy, I have to escalade to shopify billing team to get a refund. I suggest to avoid this company.
because of this app klarna blocked me and paypal is blocked asswell this is no good app maybe if you use it for a short time but for a long time they will make huge mistakes that cost you your payment profiders its not word it BE CAREFULL!!!!!!!!!!!!!!!!!!
Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time
Hello,
I'm Dror - Head of Customer Success.
I am sorry to hear about your experience, and I apologize if we were not able to meet your expectations.
Being an e-commerce merchant myself, it was extremely important for me to personally review your case with the team to address the issues raised.
As we are always committed to the success and satisfaction of our partners, I have tried reaching out several times via email to provide additional information along with suggestions on how we can quickly assist and address your concerns.
Please feel free to reply or reach out anytime; I am always available via the live support chat or email and happy to do everything we can to help.
Thanks and hoping to hear back from you.
Dror
this apps is very sucks. charge me without notification...i never to use for chargeback recovery also
Hey Ah Hock - I'm Ariel, the CEO and co-founder of Chargeflow.
Thank you for taking the time to share your feedback. I'm personally here to address your concerns and ensure your satisfaction with our service.
I apologize for any confusion regarding the charges from our app. We strive for complete transparency and clear communication about our fees. I understand that unexpected charges can be concerning, and I am dedicated to clarifying this matter for you.
You began using Chargeflow on August 10, 2023. Within two weeks, we successfully handled a chargeback on your behalf (Case ID: 9912287528), demonstrating the tangible benefits we offer to your business. The charge you noticed was a "Success Fee," which we only apply after successfully recovering a transaction for you. This is in line with our commitment to a success-based pricing model, ensuring that we only benefit when we bring value to your business.
Given this context, I believe the 1-star review might be based on a misunderstanding. We adhere strictly to our pricing policy, which you agreed to upon signing up. Our goal is to assist entrepreneurs like you in combating fraud and enhancing your business's financial security.
As a fellow founder, I kindly ask you to reconsider your review.
Such feedback significantly impacts our app's performance and ranking, potentially misleading other merchants who could benefit from our solution.
I'm committed to making your experience with Chargeflow a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you.
I'm asking for the opportunity to demonstrate the full value of Chargeflow to you. Please feel free to contact me directly at ariel@chargeflow.io to discuss any further concerns or questions you might have.
Your feedback is invaluable, and I'm hopeful we can transform your experience into a positive one.
Best,
Ariel
Absolutely not helpful. They do the same thing we can do in shopify. Add all the evidence and they do nothing to help you win a chargeback just a waste of time.
Lori - My name is Ariel, and I'm CEO and co-founder of Chargeflow.
I've taken a deep dive with my team to review your account, with a particular focus on the specific chargeback we were unable to win on your behalf.
I want to remind you that our pricing model is entirely success-based, aligning our goals directly with yours. This approach motivates us to win as many chargebacks as possible, especially those with significant value.
It's important to remember that high-value chargebacks often face challenges due to the policies of banks and on high amounts, they are usually more aligned with the cardholder, unfortunately. Despite our efforts in submitting comprehensive and persuasive evidence, the final decision always rests with the bank.
In your case, we presented strong evidence to contest the dispute, but regrettably, the bank decided in favor of your customer.
There are still many chargebacks under review, and usually, the lost vs. won response times from the bank are different, as they have another process to check before they allow a won chargeback for merchants.
I am confident in our ability to secure more victories for you in the future, helping to recover your funds and relieving you of the burden of handling these disputes yourself.
Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you.
As a gesture of our commitment to this partnership, I have sent you an email with additional details on how we would love to help moving forward and with a nice offer for you to consider.
Would you be willing to give us another opportunity to demonstrate our dedication to your success?
Best,
Ariel
I don't understand why all these 5* reviews. Please write honest reviews and stop misleading other merchants. This app is doing exactly what you could by yourself and nothing miracle. You can just respond to the chargeback by yourself and that's what this ap is doing. About winning is the most important thing, so you have same chance either doing on your own or use this app. I don't see this app is better than what you can do by responding by yourself. It is useless and misleading and please help yourself by adding any evidence you have to fight your chargebacks. They are very hard to win as the banks are always on customer's side. good luck
Hello,
I'm Ariel, CEO of Chargeflow. First and foremost, I'd like to thank you for taking the time to share your thoughts on our product. Every piece of feedback is crucial to us.
The primary purpose of the Chargeflow Automation product is to offer businesses a hands-off solution to the intricate issue of chargebacks. We recognize that the world of chargebacks is vast and multifaceted. The numerous guidelines, rules, and industry regulations can be overwhelming even for the experienced. Moreover, while knowledge is key, executing these processes efficiently can be a considerable time sink, especially when dealing with a significant volume. This often results in decreased team productivity. Furthermore, juggling these tasks across various payment service providers only adds to the complexity and time commitment. You're correct in saying that many of these tasks can be handled in-house, but our question is: Should they be, especially when there are more strategic aspects of your business that require your attention?
Chargeflow aims to alleviate these operational burdens, allowing businesses to focus on what they do best - their core product, customer relationships, and growth. Importantly, our fee structure is contingent on our success. We charge only when we successfully help recover chargebacks on your behalf.
I noticed that you haven't fully activated the app. By doing so, the comprehensive value of our solution would become more evident. Additionally, there are numerous other features and benefits that you might still need to explore. I'd appreciate the opportunity to walk you through them personally and ensure you receive the most from our product.
Lastly, I'd love to provide you credits to receive a "FREE" trial to re-review the app and consider editing this review eventually (hopefully for a positive one). Kindly reach out to me directly at ariel@chargeflow.io
Thank you again for your feedback, and I hope we can demonstrate the true value Chargeflow brings to your operations.
Ariel