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Great Team! Chargeflow drives an increase in profits almost immediately!
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Hi Dylan, I'm Dror - Head of Customer Success here at Chargeflow.
Thanks for your feedback. I am sorry about your experience and it was important for me to personally look into the case myself and address your concerns.
After conducting a thorough audit of your account, I found no charges made for the mentioned amount, nor anything billed outside of the agreed scope and results. We take pride in our success-based fee model and transparent billing structure and I am happy to provide further clarification if needed.
Additionally, our system, which focuses on responding to chargebacks, does not have the capability to affect your reputation with payment providers nor cause issues leading to account cancellations.
As we highly value our partners and customer satisfaction is our top priority - I would appreciate the opportunity to discuss this further.
I have tried reaching out several times via email to see how we can assist and address your concerns - please feel free to reply or reach out anytime. We are always available via the live support chat or email.
Thanks and hoping to hear back from you.
Dror
My first dispute won! I was surprised. I never won a chargeback before. Great App and service! I recommend to all the website for better protection.
I recently had the pleasure of interacting with Marianne from Chargflow and I must say, her customer service was exceptional. Marianne was polite, professional, and went above and beyond to ensure that my needs were met. Her quick response time was impressive and greatly appreciated. I just started using Charge Flow, and I'm already seeing results. It is a good and reliable app that has helped me manage my Chargebacks effectively and efficiently. I highly recommend Marianne for outstanding customer service and Chargeflow for anyone looking for a reliable finance management app. Thank you, Marianne, and Chargeflow for making my life easier!
Very good, they are very helpful with my store, thanks to Mariane for the amazing customer support she has given me. I recommend
Best app for handling PayPal and Shopify Payments cases. I can really recommend it.
I required some help and advice today, which I found very helpful.
Enjoy how well experienced you are and that we can get assistance with chargeback responses in a timely manner.
Thank you for everything you do!
This is our first time to use this APP. The online chat services are very fast and professional.
Great customer service, replied straight away and helped with my issue.