Chargeflow Dispute Chargebacks

I would not recommend not using Chargeflow, mainly due to quality issues . And I have other concerns as well. Specifically, I just noticed they took about $5600 in 3 months. But when I add up the won chargebacks it’s less than $4000, so they should have taken less than $1000. I am asking Shopify Plus support to investigate. And much worse than this potential overcharging problem is that the quality of chargeback response writing to too often quite poor. For example, recently the Chargeflow staff submitted a response to a credit not received chargeback for approx. $2000 and staff completely ignored the fact that we return only the cost of the product and we don’t return the cost of shipping and handling. I complained about it 4 days ago by email, and my complaint has been ignored. So my 3rd reason for the one star review is they don’t appear to value their customers at all as they simply ignored my complaint. Disappointed and looking for better app.

The support team has been very helpful to our business. We always consult them before shipping out risky orders, and they provide useful feedback to help us make good decisions. Highly recommended!

Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time

I haven't used their actual services yet but I have received great help from Mariane over their chat. She has been invaluable in her instructions, explanation of various features of the app and she has put my mind at ease with regard to a claim that I may come against. Now I feel confident that I am protected against false claims

The Chargeflow app and Mariane are both highly recommended !!! Thank you, Mariane !!!

This has been a great service that has a big impact on our bottom line!