Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.


Shopify Chatの詳細情報

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

以下と統合:

  • Ping

メディアギャラリー

サポート

料金

無料

3.8 5つ星

総合評価は、アプリの現在の状態を反映しています。すべてのアプリレビューを考慮しますが、最新のレビューを優先します。
  • 5 5つ星
    評価の43%は5星です
  • 4 5つ星
    評価の13%は4星です
  • 3 5つ星
    評価の11%は3星です
  • 2 5つ星
    評価の11%は2星です
  • 1 5つ星
    評価の23%は1星です

最新のレビュー

AmpleuShop

I really like when I will chat with Shopify and it is very helpful.but some fields are not included in this section that we need help and asked from your expert

Ratchet and Righteous

still learning but I love the tools provided. Great service and tutorials on the web to help get you started as well as answer any questions you may have as a new business owner.

公式キエルキン販売代理店 - KIERUKINSHOP FAMILE

We can't use this app in our shopify page. Customer can't send a message through this chat. Please update this app

開発者の返信

2021年4月9日

Hello 公式キエルキン販売代理店 - KIERUKINSHOP FAMILE, thank you for reaching out!

I'm sorry to hear that you are having trouble setting up and using the app. I will reach out via email to help get you set-up so customers are able to send messages and you can reply!

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping