レビュー (4,832)

総合評価
4.8
評価レベルごとの件数
  • 評価の78%は5つ星です
  • 評価の14%は4つ星です
  • 評価の4%は3つ星です
  • 評価の2%は2つ星です
  • 評価の3%は1つ星です
2024年5月28日

Shopify's chat support has significantly enhanced our ability to communicate directly with our clients. This feature not only streamlines our customer service interactions but also helps in building trust and fostering stronger relationships with our customers. Highly recommended for any business looking to improve client communication and trust!

SVAB
アメリカ合衆国
アプリの使用期間:4年以上
2024年5月22日

This is a life saver! My mom has been in the hospital the past few days and she was the only person on my mind, plus I work full time. During this time I didn't notice that I had a message from someone, this service saved me. It answered what it could for me.
I am now back and able to keep up with my messages, but I could not live without Shopify Inbox, it is a must have!!

Bay Gift Shop
アメリカ合衆国
アプリの使用期間:2年以上
2024年5月28日

it works. it doesn't cost anything. I'm sure others have more features but that's not what I need....I just want people to be able to message and ask a question, maybe get a FAQ or two

Form Function Form
アメリカ合衆国
アプリの使用期間:2年以上
2024年6月1日

I am extremely impressed with this app! It offers real-time communication and seamless integration, making customer interactions smooth and efficient. The "Quick Replies" feature is a game-changer for providing fast and effective customer service. I love how I can offer products or discounts directly through chat, which has significantly improved my sales.

The automated responses and instant answers save me a lot of time, and the app's ability to consolidate customer interactions and provide insights into customer behavior is invaluable. I also appreciate the feature that allows me to send tracking updates and responses to missed chats directly to customers. This app has truly enhanced my customer service experience, and the user-friendly interface makes it easy to use.

Highly recommend it to any merchant looking to improve their customer service and sales!

WINLY
インド
アプリの使用期間:3ヶ月
2024年6月6日

Since I began using Shopify for our e-commerce needs, I have found the platform to be exceptionally user-friendly and efficient. The intuitive interface and extensive features have made managing our online store both straightforward and enjoyable.

pronk.in
インド
アプリの使用期間:2年以上
2024年6月20日

We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change the cc for an upcoming bill and add me back in my website. It was very stressful and we still can't seem to finish the website - it's 95% done.

Holistic Wellness Blends
アメリカ合衆国
アプリの使用期間:2年弱
2024年6月17日

Makes contact with my customers a breeze.

Only updated needed is I shouldn't have to click out of a message and click back into it to mark as unread if I have the log active on my screen and the customer messages.

Coal Iron Works
アメリカ合衆国
アプリの使用期間:1年以上
2024年5月21日

I would recommend. After initial retraining on the app, we've come to rely on it with our customer interactions. It actually has a great deal of functionality that we didn't realize until we started using it.

Fish 419 Performance Gear
アメリカ合衆国
アプリの使用期間:4年弱
2024年4月22日

When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!

RavenRova
アメリカ合衆国
アプリの使用期間:3年以上
2024年5月9日

It's a good app, works well and it is easy to customize. I specially like that you can set a schedule for when you are available so I'm not getting messages at all hours of the night.

Artec
パナマ
アプリの使用期間:約2年