Shopify Inbox

Shopify Inbox

価格:無料
評価 (4.5)
レビュー
開発者

ハイライト

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  • アメリカに拠点
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  • 管理画面で直接操作

このアプリについて

公開日

2019年8月14日

言語

英語、 フランス語、 ドイツ語、 イタリア語、 日本語、 ポルトガル語 (ブラジル)、 スペイン語、 中国語 (簡体字)、 中国語 (繁体字)、 チェコ語、 デンマーク語、 オランダ語、 フィンランド語、 韓国語、 ノルウェー語、 ポルトガル語 (ポルトガル)、 スウェーデン語、 タイ語、 トルコ語、 ベトナム語、と ポーランド語

チャットで買い物客とつながって新規のお客様を獲得し、販売を成立させましょう。

Shopify Inboxは、チャットから売上を生み出す無料のメッセージツールです。Inboxで対応した買い物客のうち70%が購入に至っています。Inboxでは、チャットをしながらリアルタイムでお客様の詳細を見ることができます。お客様が見た商品や、カートに追加した商品、過去の注文を確認できます。おすすめの商品や割引を紹介することで、注文金額を増やし、販売成立につなげます。わずか数クリックでクイック返信、即時回答、自動メッセージを作成できるので、より迅速にお客様をサポートできます。

Shopify Inboxは、チャットから売上を生み出す無料のメッセージツールです。Inboxで対応した買い物客のうち70%が購入に至っています。Inboxでは、チャットをしながらリアルタイムでお客様の詳細を見ることができます。お客様が見た商品や、カートに追加した商品、過去の注文を確認できます。おすすめの商品や割引を紹介することで、注文金額を増やし、販売成立につなげます。わずか数クリックでクイック返信、即時回答、自動メッセージを作成できるので、より迅速にお客様をサポートできます。 さらに表示する
  • 管理画面のシームレスなワークフローで、チャットをオンにして結果を追跡
  • オンラインストアのチャット、Shopアプリでの会話を一括管理
  • Inboxでお客様のプロフィールやカートの詳細を見て、お客様に関する情報をすばやく把握
  • チャットを離れることなく、おすすめの商品、写真、割引を送信
  • あいさつ、連絡先の収集、よくある質問と回答の提示を自動で行い、あなたと購入者の時間を節約

1,861件のレビュー

総合評価
4.5
評価レベルごとの件数
  • 評価の67%は5つ星です
  • 評価の16%は4つ星です
  • 評価の6%は3つ星です
  • 評価の4%は2つ星です
  • 評価の8%は1つ星です
編集日:2023年1月24日

UPDATE: Is there a way to block the spammers from Nigeria? I've had 4 in four days... seems that telling them to F*** OFF and GO AWAY and TAKE ME OFF YOUR LIST doesn't work on them!!!!

I'm not going to hit you with lower stars, because it does do what it's supposed to do... It's an AWESOME app... the customers love it. And I like the way it can come into my cell phone and I can respond quickly and personally. The customers rave over that.

The ONLY thing is that we do own two Shopify Stores and we can't figure out how to have both of them come in to my phone. While my son runs the other store, it's *me* the customers are used to dealing with - so I want to be the one answering the questions.

The glory of this app is NOT having to go log in to see if anything is there a few times a day - so this not being able to have multiple stores come in to the app is a problem.

IF you add the multiple stores, please make sure that we can see where the message is coming from when the customer sends one.

THanks so much.

sewing.school
アメリカ合衆国
アプリの使用期間:4ヶ月
Shopifyが返信しました 2023年3月1日

Hello, there. Thank you for sharing your review with us. I understand you have some problem customers you are looking to block from your Shopify Inbox. Our latest update includes the option to block certain users and conversations. In a problematic chat box, simply click on the exclamation point in the top right-hand corner.

As for using the app with two different stores, they can easily be switched between via the Shopify Mobile app. If using this method, you can view the messages related to each store in your Apps > Shopify Inbox section. If I am missing a particular pain point here, please feel free to elaborate on it so we can include your feedback for consideration. Connect with us via this direct link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

2023年3月7日

OMG I wish we had had this a year ago when starting Ive no idea why this is an app and not standard for all shopify stores. Ive been after a thing where i can log in check mail and orders all in once place. I hate going to my emails to read what customers want via a contact form thats linked to the email account. I've found it much better than shifting through hundreds of emails where customers who want things are mixed up with sales emails.

Tilly’s Natural Dog Treats
イギリス
アプリの使用期間:10ヶ月
編集日:2022年11月14日

[ Update: Rating this app from 3 to 4 stars. The Shopify Inbox team actually listened to my feedback, enabled customers to upload images, and fixed the integration page on their app. Thanks for that. However, I discovered a few more issues: 1. I integrated Shopify Inbox with Instagram, and when a customer chats from Instagram, it doesn’t show the customer’s name or username but instead shows, "Shop Visitor xxx." So we would need to go back to Instagram to check on the customer’s name or username, which is a hassle. It would be fantastic if you could display the customer's name or username, similar to how Facebook Messenger does. 2. I like the fact that this chat is visible on the checkout page as a button under the Total line, and when the chat button is clicked, the chat box is opened, but the color no longer corresponds to the theme’s chosen color. It appears to be black. It would also be great if this was fixed to correspond to the chosen color. ] __ [ Switched from tawkto for ease of sharing products directly from the chat itself and so that customers could track their orders directly from the chat. However, it would be better if customers are able to share images instead of having it sent through other means especially if they receive wrong or damaged goods or if they’re having issues on the website where they would need to share screenshots etc. Not having this feature would create additional hassle to the customer to email or WhatsApp us the issue. Also, there is a bug when the customer gets disconnected while chatting and when the customer resumes the chat, Shopify Inbox still marks them as ‘Customer is offline. Your reply will be emailed.’ Another bug is that the integrations are not working. The integrations page is just blank when clicked. Nothing happens. Will update this review if the customer upload image feature is introduced and if the bugs are fixed. ]

OilyPod
マレーシア
アプリの使用期間:約3年
Shopifyが返信しました 2022年10月28日

Thank you for taking the time and sharing this review. We understand that you'd like to see further improvements for Shopify Inbox, such as being able to share screenshots or images and to resume the chat when customers reconnect, and we also appreciate you for letting us know that the integration page isn't working properly. We will be happy to share your feedback and suggestions with our development team. Cheers! -Elias, Shopify Support

編集日:2023年2月24日

Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable.
Suggestions for future updates:
- settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app!
- customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking
- controls to add/make particular information, such as a phone number, mandatory when starting the conversation.

BPH Sales
カナダ
アプリの使用期間:2ヶ月
Shopifyが返信しました 2023年3月6日

Hey, there. Thanks so much for taking the time and sharing these suggestions with us. We can see why having too many notifications for the same email can be a put off, and we understand that having a more customizable email template as well as the option to capture phone numbers is important to you - we'd be more than happy to share these suggestions as a feature request with our development team. Cheers! -Elias, Shopify Support

2023年7月26日

Title: Seamless Customer Connection Made Easy with Shopify Inbox!

Rating: ⭐⭐⭐⭐⭐ (5/5)

As a business owner, connecting with our customers has always been a top priority. We've tried various tools and platforms, but none have come close to the efficiency and effectiveness of Shopify Inbox. This app is an absolute game-changer when it comes to communicating with our customers, and it has significantly improved our overall customer experience. Here's why we highly recommend Shopify Inbox:

1. Centralized Communication: Shopify Inbox brings all customer interactions under one roof. From emails to chat messages and social media inquiries, everything is organized in a simple and intuitive dashboard. No more juggling between different platforms to reply to customers.

2. Real-time Messaging: The app's live chat feature allows us to respond to customer queries instantly. Customers love the quick response times, and it has undoubtedly boosted our reputation for excellent customer service.

3. Mobile Accessibility: Running a business often means being on the go. The Shopify Inbox mobile app enables us to stay connected with customers, answer questions, and manage orders even when we're away from our desks. It's incredibly convenient!

4. Automated Responses: With the help of customizable autoresponders, we can handle common queries effortlessly. Whether it's a shipping update or a simple thank-you message, Shopify Inbox takes care of it, saving us valuable time.

5. Order Tracking: Keeping customers informed about their orders is crucial for satisfaction. Shopify Inbox allows us to send tracking updates directly to customers, reducing the number of "Where is my order?" inquiries.

6. Personalization: The app also allows us to view customer profiles and order history. This data helps us personalize our responses and offer tailored recommendations, making customers feel valued and understood.

7. Tagging and Categorization: Managing a growing customer base can be overwhelming, but Shopify Inbox's tagging and categorization features simplify the process. We can sort conversations based on priority, order status, or any other criteria we choose.

8. Integration with Shopify: As expected from a Shopify app, Shopify Inbox seamlessly integrates with our store, making it a natural extension of our workflow. There's no need for a steep learning curve; we were up and running in no time.

In conclusion, Shopify Inbox has revolutionized the way we connect with our customers. It has not only streamlined our communication but also helped us build stronger relationships with our clientele. The convenience, automation, and personalization options are worth every penny. If you're looking for a tool to elevate your customer service game, we wholeheartedly recommend Shopify Inbox. It's an invaluable asset for any business wanting to create an exceptional customer experience.

Dreamcatchers Reality
アメリカ合衆国
アプリの使用期間:1年以上

このアプリについて

公開日

2019年8月14日

言語

英語、 フランス語、 ドイツ語、 イタリア語、 日本語、 ポルトガル語 (ブラジル)、 スペイン語、 中国語 (簡体字)、 中国語 (繁体字)、 チェコ語、 デンマーク語、 オランダ語、 フィンランド語、 韓国語、 ノルウェー語、 ポルトガル語 (ポルトガル)、 スウェーデン語、 タイ語、 トルコ語、 ベトナム語、と ポーランド語

開発者:Shopify

Shopifyの詳細情報

平均評価:3.7

Shopify アプリストア向けのアプリ構築経験:11年

サポート

この開発者は日本語での直接的なサポートを提供していません。

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