Chatra — Live Chat & Chatbot

All good so far. Chatra was easy to set up and the options for customization are plenty and sufficient. The customer service is quick and helpful. The only thing i suggest is to make it easier to use a custom color for the chat bubble. But that is a detail.

www.blanda-beauty.com

Appallingly unprofessional support interaction with a member of Chatra's "Customer Success" team, & subsequently, management.

As a paid subscriber (since cancelled), I requested an unbranded chat box. This is offered on similar plans by their competitors (Tidio, Live Chat Inc., etc.)

It is standard practice that, following payment for a customer engagement service, the client brand controls the front-facing aesthetics of said service as it pertains to, & interacts with, their website. As an example, Shopify provides an option to remove the "Powered by Shopify" link for paying customers.

Below find Chatra's initial response to my request, verbatim:

"There's currently no setting for removing the "Get ••• Chatra" branding ... We will (only) remove it if you subscribe for (an additional) 6/12-months."

... &, subsequently, a member of Chatra's management:

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Note

On July 28 '17, I signed-up for a free trial, active until August 12.

On August 2, I pre-subscribed to a paid plan valid from August 13 - September 12. This issue occured in the interim "free" period. Naturally, I requested a refund as our paid plan had yet to start.

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"As for the refund, unfortunately we won't be able to provide that, we have a no refund policy outlined in our terms of service. Personally I don't think that taking our reputation hostage & asking for a ransom is the good way to conduct business, but I might have misunderstood you."

I like the functionality but wish customers would interact with it more. I wish there was an easier way to capture their contact information as well.

I used this App for two days and I saw timely update once the customer is vising website or any page. But personally I see people do not want to chat online. This is for US customer, it may not be for other countries.

App is very slow to notify of new customers visiting site and locations of customers is incorrect by far.

i installed. had problems. contacted company. no reply. bad customer service. so u lost me as customer. i deleted app.

Just started using Chatra today. Honestly, I am very surprised how extensive this app is. With its implementation, I'm sure it will help us reach out the customers easier and more efficiently. Thank you for introducing the app to us. Highly recommended.

The tool has been working great for us. easy interaction with people on our site through my phone.

Your ad in Shopify said this was $19 a month (or $15 a month if the full year is paid at once), but after installing it I see that it is $15/mth per agent. All five of my agents are part time and working from home. This would cost me $75 a month. That is insane! Your app is not worth that much money and I am ultra annoyed that your pricing was so wrong. I have wasted too much time on your app. Shame on you for being so deception.

Chatra is super easy to use and really helpful! Service is quick and everyone is nice!