Chatra — Live Chat & Chatbot

I used this app to communicate with customers better. I really like how it does auto-hello messages. It would be nice if it did more features in the free version.

I installed this app on our online store FrancineCollections.com. It is a great way to reach out to customers shopping on the site and for customers to quickly and conveniently ask product questions.

I am on the free version. I keep it over others that have more free features, because I like the pop up. It has a link to frequently asked questions, and image area . Check it at our site www.foreverfused.ca , Forever Fused Glass Memorials

I used to give 5 Stars and paid 1 year. But have to change now. My chakra widget stop working this morning. It disappeared in whole store, when I login to the app, always shows no visitor on page but shopify has live visitors. Tried to 1). contact suppoer in Shopify, email, phone call, nothing. 2). see if they have account on Twitter, Negative.3). Re-install the app in Shopify. No change. It used to work fine but once you got the trouble, you lost support like blind

I love having this app connected to my phone. It allows me to quickly communicate with a customer who may want to have a question answered right away. The app does run a bit choppy/ slow when I first open it. But, nothing major. I am definitely happy I installed it.

Right away it started working letting me know my customers had questions. And help me to close a sale when customers were not convince to purchase my products.

This app has a nice and clean design that makes it easy to function and use for any user level. We love how it looks, how easy it was to customise and their support team.

The installation went without incident and the user interface is intuitive. I've found that the visitor's interface does not render well if on a mobile device, which is to say that it does not flip when turning your device. Overall, support has been good. The application has a desktop notification feature which works well for our customer service folks. The target chat feature needs some additional explanations as to how each rule functions. A YouTube training video would probably be beneficial in assisting users. The saved-replies work as expected which is a time saver for our customer service folks.I also love that you can customize their chat widget and change the location of where the widget is presented. The response time on the application between the customer and the customer service rep. is acceptable and being able to see the text that the customer is typing prior to them submitting is a fabulous time saving feature. Overall, I'm very happy with my initial findings on the application and look forward to them adding additional features which could push this application over the top. If you are seeking a light weight customer service chat application for your store, this application is more than sufficient. If you are looking for more analytics and feature-rich chat platform, this might not be your first choice.

I have been looking for the perfect chat application for a while.
None of them was perfect and some were quite expensive for their available features.

I tried Olark, Tidio, Messenger, Drift and finally stopped on Chatra...

Why I switched from Drift to Chatra?

Drift does have a great look and great features, but their pricing was way off compared to Chatra...

And Chatra also offered a lot more features out of the box for a quarter of the price.

Having access to live users, segments, HelpScout Integration, were some of the basics I was looking for.
And Chatra delivered.

Their onboarding was also very friendly and they gave me all of the answers I was looking for...
Like how to customise the chat button with my own face!

Another very nice feature is the ability to edit a comment after it's posted (so you don't look like a second grader when writing to your customers).

And, one feature I didn'T realise I would like was the "see what the customer is writing" feature... Wow!
How nice is this to be able to start searching or writing a reply to your customer even before they post!

Overall, this app really made the cut for me.
I've been using it on my phone and on desktop for the past 2-3 months and it's been great!

UPDATE: After using the app for more than 8 months, I did get into a few frustrating bugs using their mobile app (which is actually a web app).

It's sometimes frustrating to try to make a correction on the small writing space. The app will sometimes become unresponsive and it keeps me from responding to a client on time.

It's still a great app but I did find another one that is half the size of Chatra and should help shave another 150kb on my page weight.

I would recommend this app to anyone looking to engage with their customers more easily.