Chatra — Live Chat & Chatbot

Great system and very easy to use. Was a bit confusing at first when I tried to add the app on my phone (I had created the account through the Shopify computer app) and didn't have a password/way to login on the phone. But I received an email a couple of days later with a way to set a password and it's been smooth from there.

I usually leave the app "online" most of every day, since I'm able to work/produce product very near my laptop. It's nice because often I'll ignore email notifications until a certain time of day, but if I hear the Chatra notification I'll know it's specifically a customer who might need attention and be able to provide them with a response right away/while they're browsing.

Only a few people have used it so far, and of those only one had a legitimate question for me to help with, but I count that as the app being successful. I can definitely see the chat function being used more frequently as my shop visitor count grows (currently I only have around 20-130 visitors per day).

Full disclosure - I did receive a free plan for this app in return for trying it out, but the opinions above are my own.

Incredible way to connect with customers and create reliable customer service. Love the software and platform. Customer service is incredible as well.

Support is always there and I love that I can respond to chats via email!

I love this app as it helps my customers feel like they have someone always helping them every step of the way.

I used this app for online business. It does help a lot on communicate. It is easy to use for information collection, online chat.

Very good so far, works flawlessly. I like that we don't have to connect it with messenger mandatorily

Let me save you some time. I have tried several chat apps, including FB chat apps. This app is LEVELS ahead of the rest. It's not even close. The options and capabilities and control of what you can do. The ease of use. The sleek professional look. And the customer service is on point! They send you emails with advice on how to use it and engage your customers. Good advice!
I was reluctant because it wasn't a Facebook chat app. But I prefer this over a Facebook chat app 10 out of 10.

I love this app for my website shopstatenfashion.com , I chat with my customers all day and night and if im offline, the chat gets sent to my email! Amazing service.

good to have app for shopify! thanks Chara! Keep it up

WowVanities enjoys using Chatra. I would like to see Chatra add a feature to where you are notified.