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This app is great, a nice way to interact with our customers and resolve any questions they might have. The support is also amazing, Anna who helped me out, did a great job and very quick and prompt.
we used this app for couple of years- but last week google took our ads off because of the app , it said it has malicious software
we have since taken the app off- though we still have 3 months left on the price paid
But the ads are back online ,
Hello!
We’re truly sorry to hear about the inconvenience caused by your ads being blocked. We understand how frustrating this must be, and we want to clarify that this situation was unfortunately beyond our control, as it originated with Google’s automated processes. We take user security very seriously: we perform antivirus checks on all uploaded files and maintain strict security protocols.
Google’s detection systems flagged a potential malware risk in a file uploaded via our chat widget, resulting in the temporary blocking of the domain we use for file hosting. To address this quickly, we migrated to a new domain and confirmed there was no actual risk to our users. Google unblocked the original domain on October 30, indicating it was likely a false alarm.
However, Google Ads support may still be working with outdated information, so some customers may need to contact Google directly for the resolution to reactivate ads.
We apologize for the inconvenience this has caused and appreciate your patience as we work to keep our platform safe and secure. Please feel free to reach out if you need any further assistance.
So far its great! Helping me to stay in contact with my customers!
Awesome
Excellent application that we have been using for several years now.
We recently had a problem with our subscription plan which we needed to change to a monthly plan, and for which we had confusing information which resulted in a very frustrating situation. Anna from Brevo was great in solving this problem in no time.
I recommend the app.
The initial set up was easy and the more I dive in there are lots of extra features to help with conversion rate.
very simple and user and friendly 10/10 would recommend
Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!
We are sorry to hear that you were experiencing issues with Chatra! We currently do not see any issues in your account. Both the chat widget and the email integration are working, and messages arrive in your Chatra account. When you talked to our support team, you had an issue with the email forwarding. We asked you to share a screenshot of the forwarding settings in your email client, but unfortunately, we never received a reply. We see that emails are now being successfully forwarded to your Chatra account, so most probably you already updated the settings or reconnected your mailbox. If you still have issues with anything else, please let us know.
Original review (2015): Still trying to drive more traffic to this new store to really put this thing through the paces, but no complaints yet!
Pretty easy to use and enough free features it's worth grabbing as a new store.
I particularly like the ability to add a photo in and make the chat seem personal.
Update April 2020: still on it. Still fantastic.
What a difference Chatra has made to our site. In the 10 days we have been using the app, we have captured three sales either directly or indirectly related to our ability to take questions directly from customers, in real time.
The interface is easy enough to use, even us Luddites figured it out in seconds. Installation and activation was instant, and we were configured and up and running in minutes. I can't stress enough how simple the process was - so happy about that!
As we looked deeper into the app, we found other customization options that we are now using, including auto-away and some other useful options.
Simply an amazing tool to augment our relationship-building and customer relations initiatives. Bravo!