Chatra — Live Chat & Chatbot

Chatra is the best. We deal with custom flags so it's a product that customers don't always know what they are looking for. They have questions. With the live chat we are able to hook and help those hesitant customers all the way through to a sale. They can drop their artwork into the window and we can send them proofs back all inside the chat. Totally recommend.

https://bestflag.com/

Once again it crashed on Black Friday, once again their support is offline.

How is this OK shopify?

App is gone from all 3 of my sites, 3 employees now cant work, this is absolutly unacceptable

Great app. I went for the free option for now, but it still allows me to customise the look so it fits in with my website. The only feature I miss from the full version is the ability to initiate a chat with a customer as they browse. I may upgrade in future if the chat function is used frequently.

Chatra is a great app for Shopify that has improved our bottom line significantly by allowing us to be on call even when we're not at a computer. I love the feature that allows you to see what your visitor is typing to you before they hit send, allowing you to research your response before they even ask the question thereby providing faster service with better answers for your customers.

I love it. I work with a lot of farmers who don't all have great wifi- that does affect the ability for the app to work. But when it does work, it definitely helps me convert. I'm grateful for the app and for the quick responsiveness of the team when I need assistance.

Honestly, we have tried a lot of chat programs and we can say that Chatra has given us the most success. Customer service is also very quick!

We love this app at Nutsack Foods. We were not sure if visitors would really use a chat program to ask about our nuts but apparently people have questions about Nutsacks. :) We love the live page & cart status, and all the additional metadata available for each visitor. And the mobile app makes it possible to be available pretty much 24/7, because who has time to sleep, right?

All good, easy to install and use. multi information available. We are using the APP in mobile as well, it very helpful on communicate with clients fast and easy. Thanks.

Chatra software understands convenience for both our brand and customers. Very pleased with their support response time. Favorite features are the ability to customize colors on homepage and time automated pop-up.

Chatra provided an additional channel of communication which we were definitely missing. Our Customer Interaction has gone up drastically and it's having a positive impact on our conversion rates. So far we've loved Chatra and I don't see that changing with an Awesome Support team standing by to assist us at any time .