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3oak Handcrafted creates and curates furniture and home goods. We immediately pivoted to e-commerce in the face of this pandemic by building ourselves a Shopify store. The integration between in-store and online is amazing. But we were not converting sales online, not a single one. We added Chatra and are now converting sales all over the United States. It's a game changer.
It is a great app for reaching out to store visitors!! Even has an automated chat bot service that handles the visitors during non-office hours!
LOVING HOW STABLE THE APP IS JUST A FEW MORE EXTRA SPECIFIC FEATURES WE ARE HOPING YOU RELEASE AND THEN YOU WILL BE UNBEATABLE!
Solid chat. Good value! Give it a try.
One of the best Apps we've ever seen. It's three in one. Very smart & helpful! Chatra was a perfect solution for our Online Store, and we would definitely recommend all the others to try it.
It's the best app i ever add on my store. I recommand it to everyone!
The app is fun and useful. I am glad I downloaded it tho hoping the free plan has more features
Thank you!
-JavaSistersVanilla
A Great app. It lets me answer any questions in real time and initiate conversations with my customers. Other apps out there only let the customer contact you. This one lets you contact the customer and know what they are looking at in real time.
I have been looking for the perfect chat application for a while.
None of them was perfect and some were quite expensive for their available features.
I tried Olark, Tidio, Messenger, Drift and finally stopped on Chatra...
Why I switched from Drift to Chatra?
Drift does have a great look and great features, but their pricing was way off compared to Chatra...
And Chatra also offered a lot more features out of the box for a quarter of the price.
Having access to live users, segments, HelpScout Integration, were some of the basics I was looking for.
And Chatra delivered.
Their onboarding was also very friendly and they gave me all of the answers I was looking for...
Like how to customise the chat button with my own face!
Another very nice feature is the ability to edit a comment after it's posted (so you don't look like a second grader when writing to your customers).
And, one feature I didn'T realise I would like was the "see what the customer is writing" feature... Wow!
How nice is this to be able to start searching or writing a reply to your customer even before they post!
Overall, this app really made the cut for me.
I've been using it on my phone and on desktop for the past 2-3 months and it's been great!
UPDATE: After using the app for more than 8 months, I did get into a few frustrating bugs using their mobile app (which is actually a web app).
It's sometimes frustrating to try to make a correction on the small writing space. The app will sometimes become unresponsive and it keeps me from responding to a client on time.
It's still a great app but I did find another one that is half the size of Chatra and should help shave another 150kb on my page weight.
Great app and great experience with it