Chatty AI Chatbot & Live Chat

DO NOT INSTALL — Unauthorized charges
Terrible experience. This app charges you without your consent and without any prior notification. I never authorized any payment, yet charges appeared on my Shopify billing.
It is completely unacceptable for an app listed on the Shopify App Store to operate this way. There is zero transparency — they charge merchants behind their backs. This is not a mistake, it is an abusive business practice.
If you already have this app installed, go to Settings → Billing immediately and review every charge. And if you're considering installing it, don't. They will charge you without asking.
Shopify needs to seriously review developers like this who take advantage of merchants' trust.

NO INSTALEN ESTA APP — Cobros no autorizados
Experiencia terrible. Esta aplicación realiza cargos sin tu consentimiento y sin ningún tipo de aviso previo. Nadie autorizó esos cobros y aun así aparecieron en mi facturación de Shopify.
Es inaceptable que una app listada en la tienda de Shopify opere de esta manera. Actúan con total falta de transparencia, cobrándole al comerciante a sus espaldas. Eso no es un error, es una práctica abusiva.
Si ya la tienen instalada, vayan inmediatamente a Configuración → Facturación y revisen cada cargo. Y si están pensando en instalarla, no lo hagan. Les van a cobrar sin preguntar.
Shopify debería revisar seriamente a este tipo de desarrolladores que se aprovechan de la confianza de los comerciantes.

It was a great experience, the help was great and friendly, and Linda was extremely helpful. This is a must if you want your customers to feel more included! Recently, I had a problem where my store wouldn't show any of the features, but the help team easily helped, and the problem was fixed. 100% satisfaction! ;)

I work around midnight, their support team is always there when I need them. When the chatbot couldn't fully resolve my issue, it seamlessly transferred me to a real person.

I was connected with Nana, who was absolutely amazing. She was incredibly patient, gave me clear, step-by-step instructions, and made sure I got the exact right answer. It’s rare to find such high-quality, patient live support in the middle of the night.

UPDATE: I originally gave this app a two-star review. Within just 48 hours of posting my feedback, the Chatty team implemented audible desktop notifications for live chat—exactly the feature I was hoping for.

I'm genuinely impressed by how quickly they listened to customer feedback and delivered a solution. That level of responsiveness is rare, and it has completely changed my experience with the app.

I've happily updated my review to five stars. Way to go, Chatty! Keep up the outstanding work.

Great support and a helpful app

I use the Chatty app for my online store and I’m very happy with it. I especially want to mention the support: Andy helped me with an issue I had with the app quickly, kindly and professionally.

The communication was easy, and the problem was solved without any hassle.

Thank you to Andy and the Chatty team. I can definitely recommend the app!

Hazel was extremely helpful - quick and great personality!

The app has some issues but the support is excellent! Hana was very helpful in quickly guiding me to the solution of my request.

Una atención a clientes de primera ( Andy eres genial). Lo primero que debes saber estan hay para ti, lo demas es lo mejor que le puede pasar a tu web. las 24 hora que ganas con esta aplicacion vale lo pagado.

Hazel always helps me so good with problems!

Customer Support team was very helpful, especially Linda.