Chatway Live Chat & AI Chatbot
Esittelykuvagalleria
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- Canned responses saved replies & FAQ for better live chat customer support
- Suosittu samankaltaisissa kaupoissa
- Sijaintipaikka Yhdysvallat
Kielet
Englanti
Tätä sovellusta ei ole käännetty kielelle Suomi
Toimii seuraavan kanssa:
- Shopify Admin
- Chatbot
- Facebook Messenger
- Live Chat
Luokat
Reaaliaikaiset viestit
Automaattiset vastaukset
Kanavat
Hinnoittelu
Valitse yrityksellesi parhaiten sopiva sopimus.
Free
Ilmainen
Ominaisuudet
- 1 seat included
- 30 days chat history
- FAQs & canned responses
- iOS and Android mobile apps
- Unlimited conversations
- Widget customization
- Buttons for social chat channels
- AI chatbot agent credits can be added
Solo
$29 /kuukausi
tai $288/vuosi ja säästä 17 %
Ominaisuudet
- 1 seat included
- Everything in Free, and
- Unlimited chat history
- Real-time visitors insights
- Email, Whatsapp, Messenger & Instagram
- Live translation & multilingual widget
- Custom widget & agent visibility
- Optional AI chatbot credits & agents
14 päivän maksuton kokeilu
Team
$79 /kuukausi
tai $780/vuosi ja säästä 18 %
Ominaisuudet
- 4 seats included
- Everything in Solo, and
- Automations & workflows
- Optional AI chatbot credits & agents
14 päivän maksuton kokeilu
Plus
$149 /kuukausi
tai $1,428/vuosi ja säästä 20 %
Ominaisuudet
- 10 seats included
- Everything in Team, and
- Multi-widget support
- Multiple inboxes
- Priority support
- Optional AI chatbot credits & agents
14 päivän maksuton kokeilu
Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot
Arvostelut (260)
The chatbot worked well for what we needed it for. Messages came through quickly. The only thing I would change is the references or subject lines use very random words like Indigo, Aqua etc... makes it hard to search for a message again. Would be better if the client name came up on the subject line rather. But maybe this was because we were using the free version. Other than that, very happy with the chatbot app
Thank you so much for the 5-star review! We’re glad to hear Chatway worked well for your needs and that messages came through quickly.
The random names such as Indigo or Aqua are automatically assigned when a visitor has not provided their name. You can add a mandatory pre-chat contact form to collect the visitor’s name, email, phone number, or other details, which will make conversations much easier to identify and search.
You can set it up here: https://chatway.app/help/getting-started/how-to-collect-name-email-phone-and-any-other-contact-form-field-in-chatway
Thank you again for your feedback and support!
The app is an important part of our customer communication process and impacts our business directly! I had an issue today and I reached out to their customer service and they were available to handle the issue within a few minutes.
Thank you for the great review 🙏
I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
Thank you for the great review 🙏
Tuki
Sovellustuen tarjoaa Premio.
Resurssit
Kehittäjä
Lanseerattu
7. syyskuu 2023
Lisää tämänkaltaisia sovelluksia
