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Good product, but billing is not integrated with Shopify like every other app. Couldn't access their platform to update billing details. They sent the outstanding balance to a debt collector.
Its been over 3 months since they said my chargeback was approved for refund. Kept telling me its the next payout, but its starting to get old. Messaged them 1 months ago on an update, and was ignored until today explaining reason codes which was already provided and approved. Hopefully this negative review will get them to finally payout the refund.
Thank you for your feedback and your partnership. Your concern has been escalated and someone on our team will get back to you right away.
~Faye
Our experience with ClearSale began positively with a smooth onboarding and setup process, and we were optimistic about the partnership to effectively manage our risk exposure. However, the journey presented significant challenges. The increase in chargeback rates, which reached nearly 5% against an expectation to remain below 1%, substantially impacted our financial health and customer trust. ...
Hi Lozuri team,
Thank you for taking the time to provide your feedback. We value your partnership and want to assure you that we're committed to your success with ClearSale. ...
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This is literally a trash company with as trash team that misleads stores into believing that they're covered from chargebacks when they really aren't. I am so disappointed in the entire team. They even ignored my emails when I requested to cancel the service. BEWARE! Do not believe them. It's BS.