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Doğrudan Shopify yöneticisinde kullanım
Bu uygulama hakkında
Yayınlanma
2 Nisan 2020
Diller
İngilizce ve İspanyolca
Bu uygulama şu dile çevrilmedi:Türkçe
Kategoriler
SahtekarlıkComprehensive fraud protection that helps retailers stop fraud & sell more while enhancing CX.
ClearSale provides a complete, data-science-backed fraud solution that prevents chargebacks and false declines to optimize the shopping experience. Fraud and chargebacks can chip away at a retailer’s bottom line, but false declines can turn legitimate customers away. This is why ClearSale focuses on both, combining sophisticated AI technology and proprietary advanced analyses to help maximize a business’s revenue, approve as many valid orders as possible, and keep customers happy.
- Prevent ecommerce fraud - Protect your revenue and stop fraudulent activity
- Recover losses to chargebacks - Get compensated for fraud-related chargebacks
- Improve the customer experience - Approve more orders and prevent false declines
Fiyatlandırma
Harici ücretler ClearSale tarafından Shopify faturanızdan ayrı olarak faturalandırılabilir. Daha fazla bilgi
Ücretsiz yükleme
Our pricing gives you the flexibility to design a program that meets your specific business needs.
Ücretsiz yükleme
Our pricing gives you the flexibility to design a program that meets your specific business needs.
Tüm ücretler USD cinsinden faturalandırılır. Tüm fiyatlandırma seçeneklerini göster
55 değerlendirme
We signed up with ClearSale in March of 2022. We have paid their monthly service fee for over two years. In Jan. of this year (2024) we had our first chargeback of $137. ClearSale approved the transaction, so we thought we were covered. We submitted the requested documentation for chargeback reimbursement. When submitting a chargeback their client portal states a response will be provided "within hours or up to 7 days." We didn't receive a response or update for 16 days and when we did, our chargeback claim was denied with no explanation provided.
We asked several times for an explanation and the only answer provided was, not all necessary information was submitted correctly. Ultimately, Clearsale offered to stand behind their 100% chargeback guarantee, however the story does not end there. We sent no less than a dozen emails asking about our reimbursement. We have been given many excuses as to why the chargeback has not been refunded. Typically, their email will state "reimbursement will be issued in the next payment cycle" and when the next payment cycle comes around there will be another excuse. After three months we finally received our refund however we have lost confidence in ClearSale and can no longer continue with their service.
Hi team,
Thank you for being partnered with us and for providing this feedback.
Your concern has been escalated and we'll have someone on our team reach out to you ASAP directly regarding this.
Faye
Our experience with ClearSale began positively with a smooth onboarding and setup process, and we were optimistic about the partnership to effectively manage our risk exposure. However, the journey presented significant challenges. The increase in chargeback rates, which reached nearly 5% against an expectation to remain below 1%, substantially impacted our financial health and customer trust. This necessitated our intervention to manually decline transactions flagged as "High Risk" by Shopify, despite ClearSale's approvals.
Further complicating matters, the integration with ClearSale contributed to the loss of access to the Shopify Shop sales channel, which was a crucial and growing source of revenue for our company. We also experienced persistent technical issues with the ClearSale dashboard, including incorrect reporting of transaction values and difficulties in securely maintaining bank information for chargeback refunds.
Communication challenges added to the frustration. In nearly every case, we had to initiate multiple follow-ups to understand the reasons behind declined chargeback claims, which were typically reversed only after an email exchange with no new information outside of our initial claim.
Additionally, ongoing delays and the failure to receive over $25,000 in approved reimbursements have underscored profound inefficiencies and inconsistencies within ClearSale's decision-making processes. This situation has been further complicated by inconsistent resolutions from different internal agents, leading to repeated flip-flopping on decisions regarding our reimbursements. We are still awaiting payment on approved chargeback refunds dating back to 11/30/2023.
These cumulative issues have not only disrupted our operations but have also led to irreparable harm to our business's growth and reputation. Consequently, we have made the decision to terminate our contract with ClearSale and seek alternative solutions for our risk management needs.
We cannot recommend ClearSale if your industry is prone to high levels of fraud, your business maintains a relatively high average order value (AOV), or if your operations cannot afford the cashflow risk of delayed chargeback refunds.
Hi Lozuri team,
Thank you for taking the time to provide your feedback. We value your partnership and want to assure you that we're committed to your success with ClearSale.
We've escalated your concerns to our Head of Client Success, and the team is actively working on a resolution. We'll be in touch soon with an update on the progress.
~Faye
Gracias a que instalamos ClearSale en supernaturista.com logramos apagar un incendio de contracargos y pedidos fraudulentos que teníamos.
Nuestra tasa de fraude ha bajado considerablemente y adicional a eso, el servicio personalizado que ofrecen es muy bueno. Trabajan de la mano para la implementación, capacitación, etc...
7 meses y contando, vamos juntos al vender más, sin riesgo de contracargos, gracias por su preferencia.
~Carlos
This app is giving us an extra layer of fraud protection which is really helpful in certain markets. Support has been excellent and setup was straight forward. Highly recommend.
Thank you Luke for the review.
Looking forward to see your product go global!
~Ralph
Great app!! would highly recommend for anyone with an online store selling products. Is an easy and straightforward system to use.
Hi Ashvin,
Thank you for your review and kind words.
Looking forward to working with you!
~Ralph
Bu uygulama hakkında
Yayınlanma
2 Nisan 2020
Diller
İngilizce ve İspanyolca
Bu uygulama şu dile çevrilmedi:Türkçe
Kategoriler
SahtekarlıkTasarlayan: ClearSale
ClearSale hakkında
Ortalama puan: 4,0
Shopify App Store için uygulama oluşturmada 4 yıllık deneyim
7300 Biscayne Blvd, Suite 200, Miami, FL, 33138, US
Destek
Mesaj gönderinshpy@clear.sale
Bu geliştirici doğrudan Türkçe destek sunmuyor.