Zapiet ‑ Vyzvednutí + Doručení

Reported a translation glitch at checkout and it was resolved in just one day. Fantastic! I’ve been a loyal user since 2020 and it’s great to see the app constantly improving.

Rutvik provided invaluable support in troubleshooting and fixing a critical shipping rate issue during the launch of our latest market.

This app does exactly what it promises. The front-end display looks clean, clear, and professional, which is a big plus for customers.

What really stood out for me was the support. We accidentally broke something on our end, reached out, and got help almost immediately. They even logged into our store and fixed it for us — the whole thing took under 30 minutes. The chatbot is actually useful for quick issues too, and when the problem was more technical, a developer jumped in right away.

Overall: solid app, great UI, and genuinely impressive support.

Amazing support as always, I've had Zapiet on my website for about 5 years now and not only the app works great but their support is always on point whenever there is any issue, even on weekends!

Love working with the Zapiet team! Awesome to talk to humans who help and are knowledgeable about their product. The app works so well for our needs as a florist!

Jessica provided excellent support. Her "stick-to-it-ness" and knowledge of the app helped us solve a difficult problem and stop a series of fraudulent attacks on our site.

One star for Zapiet

We use Zapiet – Rates by Zip Code to calculate delivery charges based on Auckland postcode zones, with all deliveries originating from a single location.

The core issue is that Zapiet requires customers to validate their postcode on the cart page before proceeding to checkout. This postcode validator cannot be hidden or bypassed, as confirmed by their support team. Their rate logic operates outside Shopify’s native checkout, so shipping cannot be calculated directly at the checkout stage using Shopify’s address autocomplete.

This creates unnecessary friction in the buying process. Customers must manually enter their postcode before checkout rather than simply entering their full address at checkout and having shipping calculated automatically.

When we asked support to hide the cart-page postcode validator, they agreed — but instead removed postcode-based shipping entirely. It appears the validator cannot simply be disabled because it is fundamental to how their system works.

Overall, the limitation is architectural, not a theme setting. For stores wanting postcode-based rates calculated directly at checkout without a pre-validation step, this app may not be suitable.

Betty is extremely helpful, she is willing to list and help me to tackle the operation issue as fast as she can. Furthermore, she helped me to investigate the checkout process to understand the operation is smooth and the setup is accurate

This app is awesome! Using this in combination with the Rates by Distance app has finally allowed us to offer local delivery to our customers fairly.

After spending hours going around in circles trying to make certain parts work, I finally reached out to support, and they were so incredibly helpful, even fixing some issues I hadn't realized were there!

Having quality support makes a big difference, and their support is top-notch!

Zapiet basically runs the backend of my operations. Support is fast and effective -- they usually revert within a minute which helps with business critical issues. Thanks always Team (Jessica & Nandita)