Zapiet ‑ Pickup + Delivery

The application helps me in the proper functioning of my store. The people working there are very helpful, friendly and always very nice! Thank u :)

I want to preface this review by mentioning that I'm a product designer and front end developer by trade so I'm rating this app knowing full well how products should work before launch. With that said...

This intentions and goals of this app are fantastic except it's EXTREMELY buggy and many of the features that they advertise don't work. We currently pay for the highest plan they offer. Very specific feature sets that come with the plan don't work and the app is aware of it with no fix anticipated except for several weeks from now. For example, order thresholds. This is crucial for our business as we are delivering groceries during the COVID-19 crisis and the fact that we have to keep track of our order amounts throughout the day for open slots and on a manual basis is time consuming.

Their customer support is also extremely poor and severely lacking. I've sent in dozens of requests across multiple issues and asks... I've only gotten 1 back that directed me to an article that provided one solution (this was involving data to place in our order notifications that tell the customer their delivery/pick up dates). All the others I've sent either got zero follow up or if I do get someone who responds and asks me a question, I'll respond immediately and the never hear from them again. Now I understand that they may be handling an influx of requests and also understand that some asks may not have viable solutions. But at least communicating that to customers who are paying you $50 a month would be appropriate versus just not responding at all.

Unfortunately, the amount of features that DO work are still enough for us to keep this app as there are no others available out there that can provide us with what we need. At the same time, we haven't had the greatest experience and their prod dev QA is extremely poor.

If you guys can actually fix and address the above, I'd honestly give this app 5 stars. Hopefully we see those changes implemented sooner rather than later. :)

EDIT: Still experiencing non stop issues with this app. Just look at all the recent reviews... Support fails to respond yet we're paying for their premium plan which is supposed to get you priority support. Lastly, the developer responded to our review regarding the delivery slot limit and the ability to check the capacity being rolled out ahead of schedule. The delivery slot limit still does NOT work and the ability to check capacity has extremely poor UX. Why do you have to click a calendar for a specific day of the week versus just opening up the calendar and clicking ANY day to check the limit? Again, we don't really have an alternative app at this time otherwise we would have switched. Non stop headache!

This app helped us offer a new service at a crucial time for our business. Customer service was top notch as well!
Fully recommend!

Customer service is honestly the best i've had with any app. They went into my website and made sure the whole system was setup properly. Huge shoutout to Ismail!

I worked with Andy and he was an amazing helping hand getting my store running correctly... i wish more apps had help like him..

Fantastic app and more importantly - really quick support. Sam made the amendments for me and actually gave himself more work by making minor suggestions to help improve the flow of the checkout.

Thank you so much

Great App and support. We were able to change the text throughout the plugin to suit our copy tone of voice, customise email templates and the rest of the process was straight forward to setup. Andy was on hand to help with our themes Ajax cart implementation.

This app works great for our printshop, giving customers the ability to pickup orders locally. Andy at Shopify Extras is one of the most helpful developers we have worked with. A+ service.

Service client très habile ! J'utilise Zapiet pour configurer le retrait en magasin et la livraison sur ma boutique, c'est pratique !

The help and support from Stephane was second to none when getting this all set up! I am very much looking forward to moving my business forward!