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I downloaded this app because my store does store pick-ups and delivery. After a month of customer service answering me once every 3 or 4 days, not being able to speak with someone, being passed from one person to another and now I'm paying for a transaction app they said would fix my problem but didn't...enough is enough. Absolutely terrible customer service
Hi Meat & More,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.
We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
Absolutely outstanding support. Excellent product that I can't recommend highly enough. Best in class!
Hi Dawn,
It was my pleasure helping you today with the set up of our Store Pickup + Delivery app.
Thank you for your kind words and if you have any other questions, please do let us know!
Cheers,
Jessica
Great app, has solved me a lot of problems. Special thanks goes out to the support team, specifically Sam, who is solving problems every hour of the day. This app might not work straight away with third party shopify themes, that have been bought in Themeforest, but thank God - we have Sam who is on top of his game from dusk till dawn (and possibly 24/7)! :)
App works perfectly, The support team as been so helpful and answered all my questions very quickly. I strongly recommend this app!
Excellent app! Transformed how we do business! This app has allowed us to give our customers the option for delivery or store pickup with great user experience. We can control the delivery and pickup slots and it's great to be able to view all orders for each slot in the admin. It does require being quite tech savvy to get set up but customer service have been brilliant with any questions or problems I've had with set up. Thank you! Keep up the great work.
Great customer service, easy install. Was looking for an app like this that would let the customer bypass having to put in their shipping info and finally found the best app for that. Couldn't be better!
App has been very unstable, and is causing lots of operational issues for us. Have tried to contact support 4 times over the last 2 weeks, no response.
This app and the support is amazing. Thanks to Ismail for helping me fix an issue I was having with my theme. I love the way the widget works, its helped add functionality that has improved our ops and UX immensely. Thanks so much!
5 Star rating Excellent app for local deliveries. Support was second to none cant rate these guys highly enough!!!
This is is AWESOME! They also are extremely timely with support. I had a problem at 3AM and I got a response!