Zapiet ‑ Vyzvednutí + doručení

Zapiet ‑ Vyzvednutí + doručení

Recenze (1 609)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 89 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
12. červen 2018

I installed this app and had nothing but issues with it. The checkout didn't work on half my products and then when I tried to contact support, I got no response. Buyer beware, they will respond to you while you are in trial mode and then ghost you when you start paying for the app.

Tiddlywinks Toys Games
Spojené státy
Doba používání aplikace: 14 dny
Vývojář Zapiet odpověděl 26. listopad 2019

Hi there,

Thanks so much for your feedback! Since your review we have more than quadrupled our support team and now offer close to 24/7 support. Our average response time is now less than 3 hours and total resolution time less then 24 hours.

Our app has also been completely rebuilt since you last tried it and is more stable then ever. I have reset your free trial if you would like to give us another try :)

Kindest regards,

Andy

11. říjen 2022

INCREDIBLE customer experience from Lisa. 5-stars is not enough to rate her superb customer service. We are a small boutique flower store in the middle of the Pacific, but because we cannot deliver an arrangement, I contemplated jumping on a life raft to sail back to the mainland and hand deliver an arrangement to Lisa to show our appreciation for her help and support. Oh, and the app is pretty great too. Would still recommend.

paikohawaii
Spojené státy
Doba používání aplikace: 14 dny
Vývojář Zapiet odpověděl 13. říjen 2022

Aloha!

It's been a pleasure chatting with you and helping you set up our App Store Pickup + Delivery for your lovely little flower boutique. If you need anything else, please don't hesitate to contact us.

All the best,

Lisa

25. únor 2023

We absolutely love using the Zapiet app for our store as it allows us to include pickup and delivery options for our customers! The app is very easy to use and when we've had any questions or need assistance - their support team is INCREDIBLE! Huge shoutout to Klaudia, who helped us set everything up so perfectly on our store!

Madison Cheese Boards
Spojené státy
Doba používání aplikace: 14 dny
Vývojář Zapiet odpověděl 22. březen 2023

Hi Sam & Joe,

Thanks for the glowing review

We are delighted that you love using our app and that we were able to help you with offering pickup and delivery services to your customers.

We are thrilled to have been able to assist you with the setup process, and your cheese and charcuterie boards looked absolutely stunning! We hope you enjoy continuing to use our app.

Cheers,
Klaudia

22. červenec 2020

VERY unstable - I'm completely dependent on this app working for my business. One day of the trial left and it's not clear this is going to work for me. The interdependencies between both of their apps and Shopify make it a very volatile work environment. Working with the same tech support person has been impossible with the time change - and where one agent leaves off, the next one has to pick back up. At this point my site is NOT functioning and creating terrible confusion for my customers and I am unable to reach anyone for help. So disappointed.

Petals Port Townsend
Spojené státy
Doba používání aplikace: 14 dny
Vývojář Zapiet odpověděl 17. září 2020

* SEPTEMBER 2020 UPDATE *

Hi Petals Port Townsend,

Thanks so much for your feedback!

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.

We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

21. leden 2016

Works great for store who have multiple sales locations. The postal-code validation feature is a state of the art technology. Customer support is very responsive. I would recommend to everyone who wants to delivery local and has multiple outlets. Just create the system and it will work without any error or your personal intervention. Thanks to Mr. Andrew who really has made my store baritoz.com work swiftly.

Baritoz Basistha
Indie
Doba používání aplikace: 13 dny
4. červen 2020

I cannot process any orders due to bugs from this app. Do yourself a favor a DO NOT download this app. Not even for the 14 day trail, once you delete the app you still wont be able to advance from the shopping cart.

Orange Boutique
Mexiko
Doba používání aplikace: 13 dny
Vývojář Zapiet odpověděl 17. září 2020

* SEPTEMBER 2020 - POST-COVID-LOCKDOWN UPDATE *

Hi Orange Boutique,

Thanks so much for your feedback! I'm so sorry to hear that you had issues whilst trying to use our app.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.

We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

Kind regards,

Andy Cargill
Founder of Zapiet

12. listopad 2018

The app appeared to be working, but then after numerous follow ups with support, I stopped getting answers or help to my questions. I felt as if the staff just gave up on me since my store's theme and code were more difficult than most.

I've since reached out to have them help me remove some pieces of code from my site, after I removed the app, but still have yet to hear back.

I did not want to resort to a negative review to get assistance, but I'm willing to reconsider my final star rating, should I receive the support I've been needing and requesting.

Thank you,
Katie Danger
Red H Nutrition Co.

Red H Nutrition
Spojené státy
Doba používání aplikace: 13 dny
9. listopad 2021

Very helpful support, fixed issues I was having with my theme. Looking forward to using the app and will rate that experience later.

FEED THE CHEEKS
Spojené státy
Doba používání aplikace: 13 dny
Vývojář Zapiet odpověděl 19. listopad 2021

Hi guys,

Thank you so much for the lovely words! We look forward to working with you as you explore the app more and please do let us know if you need anything else.

Thanks,

Charlie

1. březen 2016

The app does everything it promises to do, and support has been awesome. It really helped deal with the issue of pickups vs. local deliveries vs. shipping since we do all three. Highly recommended.

Freeds Bakery
Spojené státy
Doba používání aplikace: 13 dny
16. prosinec 2020

We haven't used the app yet but it looks great and we're very excited. We're reviewing the setup assistance from Bogi who was super knowledgeable, efficient, and helpful!

eatsouscasa
Spojené státy
Doba používání aplikace: 13 dny