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Amazing support, had a complicated issue that took a lot of digging to resolve. At first I thought I'd have to work with the issue being present but Diego from Zapiet gave me an awesome service and found a solution. Exceeded my expectations. Would 100% recommend!
Hi,
I wanted to personally thank you for the amazing review!
I am happy to know I was able to assist you with our Zapiet - Pickup + Delivery app and getting to help your business.
If you folks have any questions along the way feel free to reach out back to us!
Cheers,
Diego
Probably the best customer service I've ever experienced across any theme or app provider. They were kind, patient and the app works really well.
Hello Marion,
Thank you for your wonderful review! We are thrilled to hear that our app is user-friendly and that our support is prompt.
It has been a please assisting you and helping your business succeed!
If you have any other questions or need any further assistance, please do not hesitate to send us a message.
Cheers,
Diego & Betty
Betty, Ronan and Stephane are so kind and dedicated to helping with errors of all kinds. I am delighted that Zapiet has such a dedicated support team.
Hi Sean!
Thank you so much for your kind words! 😊 We're thrilled to hear that we were able to assist you effectively. If you ever need further assistance, please don't hesitate to reach out. We are here to make your experience with Zapiet as smooth as possible!🚀
💫 Warm regards,
Betty, Ronan & Stephane
An application that works very well, very responsive support.
I recommend it with my eyes closed!
Hi there,
Thank you so much for your review! It was a pleasure working with you on your theme and customising the widget :)
If there is anything else we can help with, please do not hesitate to reach out!
Take care,
Clemency
Prompt and very helpful support! Also, I love that certain products can be set for restricted pick up dates.
Thank you so much for your positive feedback! We're thrilled we could help out.
If you have any more suggestions, questions, or feedback in the future, please don't hesitate to reach out.
We're here to help and continuously improve and help. Thank you for being a valued user!
- Herman
Getting some of this setup was a little tricky, but support was A++. This is a fantastic local delivery integration. Stephanie is a real expert on all the settings.
Hi Mikey,
And thank you for your kind words and awesome review!
I'm glad I was able to help you configure our app to fit your needs for the Roadie integration
If anything else comes up though, don't hesitate to reach out, we'll be there!
Steph
costly but does the basics and great customer support
Hi there and thank you for taking the time to leave us this lovely review
It's always nice to see another happy merchant as we work tirelessly to offer not only the best products, but the best support as well!
-Steph
Horrible company and customer service had no knowledge of app being install to our site found out after 10 days later, with not access or me providing additional information for app to function. Contacted customer support and let them know we had no knowledge of app being installed and removed it with no use after discovering app was installed to our account and still was charged. very unprofessional and scam
Hi Guys,
Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non-refundable.
However, we understand that each situation is different, and we are always willing to go the extra mile to support our merchants. Unfortunately, in this case, you had the app installed back in January and only uninstalled in June, so using the app for over 6 months. I will be reaching out to you personally to understand how we can support you.
Kind Regards,
Sam
Great support with integration!
Hi there,
Thank you for taking the time to leave a review
It was my pleasure helping you with the integration of Roadie into our Zapiet - Pickup + Delivery app as well as making sure everything was set up for your distance validation for local delivery.
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Thanks again,
Jessica
Best customer service ever. Easy to have team member available and efficient. Highly recommended!!!!
Hi there! Thank you so much for your kind words. We really appreciate that you took the time to share your experience with us. It was a pleasure to help and assist you with setting up the Zapiet - Pickup + Delivery app. We look forward to continuing to provide great service to you in the future.
Cheers,
Betty