Zapiet ‑ Vyzvednutí + doručení
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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Betty was fast and furious when it came to troubleshooting our errors on Shopify, 10/10 would recommend
Hi there!
Thank you for a wonderful review. I am so glad that I was able to assist you with our Zapiet - Pickup + Delivery app. Please know that you are always welcome to reach out to us anytime for any further assistance.
Have a great day!
Best regards
Betty
Main reason for taking stars off is that some basic features are restricted to their most premium 'professional' plan that costs more than double. I am paying for a monthly service and expect access to the basic features, instead it feels petty when trying to change a setting or use a feature and to get prompted that I need to upgrade to their Pro plan. Examples:
- You cannot download the "production report" for orders (a list of item quantities from multiple orders).
- You cannot manage product availability by tags/collections, only by selecting them individually or making them all available.
If they don't change this mindset and allow us small businesses to use simple features that would make our lives easier then I'll continue looking for alternatives. I understand having the Pro plan for the shops that do have 20+ locations and the challenges that come with large organizations, inventory controls, other enterprise logistics... but don't arbitrarily hold back simple features from the little guys. Adding features and tools to make the service better should be a point of pride and brand. I expected some improvements over time, but in the year+ we've used it I haven't seen anything improve.
Support staff are indeed mostly great. I do wish there weren't so many glitches and nuances with implementations between Zapiet and Shopify, themes, or delivery services that require resolving.
I am very tech savvy so it's frustrating when I think I'm doing the right thing but it isn't working due to a glitch that has to be dealt with on their end. This happened on numerous occasions of configuration settings not working until I contact them -- and the solution seems like some other setting needing to be turned off and on again to get the settings to take.
Hi there,
Thank you for sharing your feedback regarding the features available in our plans. We understand your concerns about needing to upgrade to our Pro plan to access certain features.
Our tiered pricing structure reflects the development and maintenance costs associated with our services. Some features require significant resources to develop and support, which is why they are included in our higher-tier plans. However, we also offer the option of a custom plan where you can add specific features, which works out less than upgrading to the Pro plan.
We will reach out to you directly to discuss this custom plan option and how we can better meet your requirements.
Thank you for using our app, and we appreciate your understanding.
- Klaudia
The single most important app for our store!
Betty was very quick to assist on my inquiry and the matter was resolved promptly within the day. Appreciate the help!
Hi there! Thank you for taking the time to write such a wonderful review for us. It was my pleasure helping you with Zapiet - Pickup + Delivery app. Please don't hesitate to reach out to us whenever you need a helping hand.
Best regards,
Betty
Betty was very helpful, I had run into an issue with items not being listed as available for in store pickup before but couldn't remember how to fix it. They helped me out quickly and did a thorough check of my site going above and beyond to streamline something else that wasn't even my main concern.
Thanks!
Hi there! Thank you so much for writing such a wonderful review for us. We are happy to have helped you set up your Zapiet Pickup + Delivery app. Feel free to reach out anytime you need a hand.
Warm regards
Betty
Kristine was really helpful in helping me setting up the parameters for my website. The shopify expert I hired was everything but an expert and without Zapiet, i could not have launch it
Hi Review team here is Kristine's reply:
Hi Emmanuelle,
Thank you so much for the 5 star review! 🤩
I greatly appreciate you! 😍 It was indeed a pleasure helping you with your store. Always remember that we're always here for you, Emmanuelle!
Take care & Stay safe! 🌺
Kristine
I am very happy with this app. The team was really responsive and they get back to us fast. A bunch of people have helped through the app, taoday was Pavlo, and the issue was resolved within an hour.
Thank you for the review! So glad you're happy with the app and our team was able to help you quickly.
Best wishes,
Bogi
the issue appears to be resolved a the moment - prompt follow up and support is always 5 star
Hi!
Thanks for taking the time to review us! It was my pleasure to help you sort out the issue you were experiencing!!
I took a quick look at your store and your Christmas Tree Cake looks delicious!!
Happy Holidays,
Manuel 🙂
Very useful and helpful for my business. The live chat support is amazing and always fixes any issues I've had!!
Hi there!
We REALLY appreciate your review!
It's satisfying to know that we've been able to help you every time you reached us, we will continue working
to keep it going.
Happy Holidays,
Manuel 🙂
They help me to solve my issue very quick and easy. Thanks
Hi there,
Thank you so much for your review! I was pleased to help with Zapiet - Pickup + Delivery - I'm so happy everything worked! Please never hesitate to reach out to us if you need anything else. We are always here to help!
Have a wonderful day! :)
Anggy