Zapiet ‑ Vyzvednutí + Doručení
Splňuje naše nejvyšší standardy pro výkonnost, design a integraci. Zjistit více: Otevře se v novém okně
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It took a handful of attempts to troubleshoot but after a week or so Zapiet was able to help solve some custom coding issues. A few agents were definitely more experienced and eager to help than others but nonetheless, we are thankful for the support.
Hello,
Thank you so much for your wonderful review and for your patience through the troubleshooting process.
As mentioned in our chat, please feel free to reach out again if you notice any issues with the checkout process. We're always happy to help.
Thank you,
Billy N.
Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service.
Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent.
Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.
Hey William,
Thanks for your review. I’d like to clarify what happened here.
Your store installed the app on March 2nd, with a 14-day free trial running through to March 16th. After this date, the app automatically transitioned onto a paid plan as it remained installed, and stayed active until it was uninstalled on April 30th. Charges are only applied once the trial period has ended.
That said, as soon as you reached out, we processed your refund within a couple of hours as a gesture of goodwill.
Regarding support, Zack is our AI assistant designed to help get quick answers, but you can always request a human agent at any time and the conversation will be handed over. Our team is always available to help directly.
Kindest Regards,
Sam - Head of Support
App works but could be better. In-app chat support works but response time could be improved. We faced some issues that kept repeating itself even after several fixes. Support and development team (Rutvik) ended up fixing things on their side after being escalated. Happy to keep using the app for now.
Hello Icon,
Thank you for your valuable feedback! I'm really glad I could assist you in resolving all your issues. Please don't hesitate to reach out anytime in the future. I'm always here to help!
Regards,
Rutvik
Hi Zapiet Team,
I hope you're doing well.
I would like to kindly request that you waive the charge for my subscription. I wasn't able to use the app during this billing period, but I was still charged.
I'm currently setting up my Shopify store and plan to start using Zapiet in the next few weeks. I genuinely intend to become an active customer once everything is ready.
As I haven't used the app yet, I would really appreciate it if you could refund or waive this charge as a one-time courtesy.
Thank you for your understanding and support. I look forward to using Zapiet soon.
Kind regards,
Quite tricky to make advance configurations if you're not tech savvy, but with the great team support it becomes much more easier.
The basic configurations are pretty straightforward. And a beginning step by step procedure to get up and running is provided.
Works pretty well for now.
Hi Seyi,
Thank you for taking the time to share your feedback. I’m really glad to hear the setup guide helped you get up and running and that everything is working well for you so far.
We know that achieving specific configurations with a new tool can sometimes feel a bit tricky at first, but that’s exactly what our support team is here for. We’re always happy to help and guide you whenever you need it.
Thank you again for choosing Zapiet.
Best,
Genesis
very professional and helpful!
Thank you very much for taking the time to leave a review, it very kind!
If you have any other questions down the road, please do not hesitate to send a message.
Warm regards,
Betty
helpful support
Hi Tim!
Thank you so much for taking your time to leave us a review! It was truly my pleasure to help you with the language locales and fixing the pre-population issue on your store. Please don’t hesitate to reach out anytime you need a hand.
Best regards,
Betty
I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.
Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.
Hi The Good Fill,
Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon.
Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :)
Andy Cargill
Founder of Zapiet
Zapiet est une application très complète, offrant de nombreuses fonctionnalités et disponible en plusieurs langues, ce qui la rend très pratique à utiliser. Nous attendons encore les modifications concernant les tests des e-mails de récupération pour finaliser certains paramétrages.
Mais leur service-client se rend disponible dès que vous avez des questions !
Thank you for the fantastic review. Your kindness means a lot and I am glad I could assist you. If anything else comes up, I am always here to help.
Lui
un peu chère mais super bien
et un service top et très rapide
merci
LaurentP
Hi Laurent!
We truly appreciate you taking the time to leave a review! If you ever need any assistance, don’t hesitate to reach out.
Best regards
Betty
