Zapiet ‑ Pickup + Delivery
Performans, tasarım ve entegrasyon için aradığımız en yüksek standartları karşılar. Yeni pencerede açılır daha fazla bilgi edinin.
Değerlendirmeler (1.776)
Hassaslaştır
-
Puana göre
Absolutely love this app!
There are a few rough edges that take some time to configure and get used to, but the support team makes all the difference.
Sandy was incredibly helpful throughout the process; patient, knowledgeable, and genuinely willing to go above and beyond.
Highly recommend!
Hello there,
I'm so happy to read how much you love our app and support ! It has been a pleasure working on your store and ensuring that your settings meet your needs. Please do not hesitate to contact us if there is anything else we can assist you with.
All the best,
Sandy
t was an excellent technical support experience. The team resolved an issue that had been troubling me for months in just one hour.
I had previously paid for technical support within my community, but the problem still could not be resolved. After contacting the app developers directly, they handled it quickly, professionally, and perfectly solved my issue.
Hello,
Thank you so much for your wonderful review!
We’re truly happy to hear that our team was able to resolve an issue that had been causing trouble for so long. It means a lot to us that you trusted us with it, and we’re glad we could provide a quick and effective solution. Your kind words and support are greatly appreciated, and we’re always here if you need any assistance in the future!
Regards,
Nandita
Betty took ownership of our setup issue from the start. She resolved the matter professionally and delivered extra value in the process. A resolution-driven experience.
Hi Stephen!
Thank you for the lovely review! Happy I could assist with configuring your rates with Zapiet - Pickup + Delivery app. We’re always here if you need anything.
Best regards
Betty
I've been a customer for over 3 years now. I've had wonderful help and service up to this point, but the last few days have left me frustrated.
First, we discovered that our delivery dates suddenly were changed to include days we are closed. I fixed that issue.
Next day - no one could place a same day order or an order the next day for delivery even though we confirmed that our settings were correct. No one on the team seemed to know why it happened. They did a reset and fixed that issue, but failed to check to make sure everything else was working.
Yesterday we then discovered that the zip codes were not working for our radius of 20 miles. No one could place a delivery order. I reached out for help yesterday morning and kept checking back in - no response until 12:30 AM central US time. We went a second day with no orders.
That issue was fixed but then our delivery rate was returned to zero.
Why is it taking so long to get help? Why is the system going rouge? Why when one thing is fixed another problem is created?
Mother's Day is coming up and I fear our trusted Zapiet app will not be there to support us. I'm not sure what is going on over at Zapiet but I am deeply concerned.
Thank you for taking the time to share this and for being with us for over 3 years. I am really sorry to hear about your experience over the past few days, especially with such an important period like Mother’s Day approaching.
What you described is not the level of reliability or support we aim to provide, and I completely understand how frustrating it must have been to run into multiple issues in a row, particularly when they impacted your ability to accept orders.
From what you outlined, it sounds like a series of configuration or syncing issues may have occurred. While resets can sometimes resolve a specific problem, we should absolutely be ensuring that everything is fully tested afterward so that new issues are not introduced. The delay in our response time is also not what you should expect from us, and I am very sorry for that.
I have also escalated this to our development team to take a further look into what may have caused these issues and to help prevent this from happening again.
We will be reaching out very soon once our development team has had a chance to investigate further and review everything thoroughly.
Thank you again for your honest feedback. It truly helps us improve.
Jessica
Srivastav was very helpful in resolving the issue and was very quick and polite. Srivastav also provided a loom video to assist with correcting the configuration settings.
It's a shame that initially so much time was taken up by "Zack" the AI bot prior to being escalated to a person. It would have been a much better customer experience if I was directed to a person initially.
Thank you so much for the wonderful 5-star review and for taking the time to share your experience.
I’m really glad I could help resolve the issue and that the Loom video helped get the configuration sorted so everything is working as expected.
I also appreciate you sharing your feedback about the initial interaction with the AI assistant. We’re continuously improving it, and feedback like yours helps us make the experience smoother and more efficient for everyone.
If you ever need anything in the future, I’m always here and happy to assist.
Srivastav
Works wonderfully and exactly what we needed. Had minor issues with set-up on my end (i had the wrong settings), but my support rep, Salaj, was wondeful. Super fast and friendly.
Greetings,
Thank you so much for the 5-Star review! I’m glad to hear the app is working exactly as you needed and that the inactive app issue was quickly resolved. It was a pleasure assisting you, and I truly appreciate your kind words about the support. We’re always here to help ensure everything runs smoothly for you.
Warm Regards,
Salaj
I'm with this app for years for my store. The app works well for pickup/delivery options and the help centre is helpful. They also offer multiple languages, EN-FR for my store.
Hello S Lee,
Thank you so much for your wonderful words! I'm really happy I could assist you with the language setup. I also truly enjoyed chatting with you. Please feel free to reach out if you encounter any issues in the future.
Thanks again,
Rutvik
Betty from Zapiet support team quickly resolved an issue I had been having with Zapiet and Shopify delivery rates. The problem was resolved quickly, correctly, and she even helped with another update I had been trying to do for our checkout.
Hi Alyssa!
Thanks so much for the great review! I’m glad I could help with the rates issue. Don’t hesitate to reach out anytime you need a hand.
Best regards
Betty
Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service.
Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent.
Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.
Hey William,
Thanks for your review. I’d like to clarify what happened here.
Your store installed the app on March 2nd, with a 14-day free trial running through to March 16th. After this date, the app automatically transitioned onto a paid plan as it remained installed, and stayed active until it was uninstalled on April 30th. Charges are only applied once the trial period has ended.
That said, as soon as you reached out, we processed your refund within a couple of hours as a gesture of goodwill.
Regarding support, Zack is our AI assistant designed to help get quick answers, but you can always request a human agent at any time and the conversation will be handed over. Our team is always available to help directly.
Kindest Regards,
Sam - Head of Support
Jessica did a great job clearing up my issues with minimal time and fuss. She was great to work with.
