Zapiet ‑ Pickup + Delivery
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Amazing app. Shout out to the team members including Ronan and Sandy. They have been a huge huge help and offer amazing customer service!
Hello Hussein,
It has been my pleasure to help you configure our Zapiet - Pickup + Delivery app wit the DoorDash Drive integration. Do not hesitate to write us back if there is anything else we can help you with !
Thank you for taking the time to leave us this lovely review.
All the best,
Sandy
Very intuitive app and great for what my store needs. Sandy's customer support was fantastic... she made sure I understood every step and helped me with my multiple questions.
Hi there,
Thank you for your kind words! It was a pleasure discussing with you on our live chat and making sure that your configuration was matching your needs.
Don't hesitate to reach back, if there is anything else you need help with,
Sandy
Support was top notch. Sam was great with all sort of questions I had. And even made a few custom changes so that it fit my store a better. Highly recommend.
Wow! Ismail, you helped to get delivery working immediately on my site! Thank you for getting me up and running! You are wonderful! Thank you!!!!!!
This app, combined with Delivery Rates by Zip, was exactly what I needed for my small farm and nursery business. We only offer local pickup and local delivery and until I discovered these apps I thought it would be impossible for customers to check out correctly. I ran into some technical issues that were confusing for me but customer support, Stephane and Lisa, resolved my issues quickly and efficiently Update 4/19- Stephane once again helped me through a problem that I had created myself and could not wrap my head around!!
Thank you for taking the time to leave such a great review!
We were glad to assist you in setting up the app.
If you have any further questions, we would be more than happy to hear from you!
Best regards,
Lisa & Stephane
The app is fantastic. The customer service is unparalleled.
Ask to speak with Ronan if you need help setting up the app. He is a master at getting it set up! He even got it to work with Shopify Local Delivery.
Hi Hussan,
Thank you so much for taking the time to leave such a wonderful review.
It was a pleasure assisting you and I am really glad that we managed to get Shopify's Local delivery app to work with Store pickup + delivery.
If there is anything I can assist you going forward, please do not hesitate to get in touch.
Kind regards,
Ronan
App is great when it works. We have had major issues this weekend with non-existent support to boot. Confirmation emails from the app are no longer sending and the OnFleet integration doesn't seem to actually work. This was our original choice for delivery but I guess we will be looking somewhere else.
Hi Trent,
Thanks so much for your feedback and apologies for the issues you faced this past weekend.
We experienced a small issue with our Onfleet integration on Saturday evening which caused order processing to be delayed. Thankfully our team was quick to resolve the issue and our system caught back up to speed rapidly.
I see that you still have the app installed and that your orders are flowing through perfectly now, which is fantastic!
Should you ever have an urgent issue like this again, please feel free to call our emergency number on +1 (718) 568-5560.
Thanks for your continued support :)
Andy Cargill
Founder of Zapiet
Very helpful and fast customer service! Technical team was able to create a custom code to adjust the shops pick up times very quickly. Support also gave clear instruction what I needed to do, which I appreciated! Special thanks to Luke, great service! :)
Hi Guys,
Thank you so much for the lovely review, was an absolute pleasure working with you.
If you ever need anything else, then we're always here to help.
All the best,
Luke
We used Zapiet to offer Local Delivery and Store Pickup for Online Balloon business. They help us to set it up and great service afterwards. The app works great.
Hey Cherry,
Thank you for the lovely review, it was a pleasure helping you set up the app on your theme.
If you need any further assistance, please don't hesitate to reach back, we are always happy and ready to help.
Thanks,
Ismail