Zapiet ‑ Pickup + Delivery

Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.

A fantastic app for anyone who would like to deliver their goods on their own! I was able to customize my delivery schedule to my convenience and to that of my customers. The integration was easy and smooth!
The support of the zapiet team- Sam and the others there- are phenomenal. They are quick, takes the pain to help you understand exactly how things work and help you out at any point throughout.
A fantastic team and a great product. I highly recommend this to anyone who would like to give the option of store pickups and local deliveries on their own, to their customers.
Cheers,

I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We are given no prior warning of disruption, and after slaving away to get our Christmas store functioning, were left with little more than a feeble apology and no time frame of when the issues would be resolved. Things seemed to have sorted themselves out over the weekend (save a few niggles) until this morning, I find once more the app does not seem to working again, and is completely preventing customers from checking out. Support team are slow to respond, I tried calling their "24 hour support" and received no answer. I'm absolutely furious. This app is genuinely costing us thousands of pounds worth of sales, and I fear we're rapidly loosing customers who can't be bothered with the constant 'technical hitches' when they try to place an order. I'm now forced into looking into competitors' apps and reconfiguring our entire store- at the worst time of year when we really cannot afford the time nor the disruption to our store. Disappointed, frustrated and so so angry.

the customer service for this app is amazing. Jessica helped me immensely and I would not have the app running like it is without her

Really great support from the Zapiet team, I would 100% recommend this app. It's a little tricky to set up but the support team is very helpful and has wonderful guidance for all of your questions.

5* Service and App, these guys got the problems I had sorted asap even with this 'Rona BS going on!! Big shoutout to Robert.

I used Zapiet mainly to be able to do local delivery within a radius of our central kitchen. Really working well and the customer service team has been really fantastic (ie fast, friendly and knowledgable) to help me set it up properly on my site. I really want to thanks Sandy who helped me out.

This app is amazing, does exactly what we require, and the customer service and support is second to none! Thanks so much!!

Super helpful customer service. They worked with me to solve multiple issues and get my site up and running

This app is great and the support team is super helpful - it does pretty much everything we need it to do for local delivery & pickup!